Matthew Hudson

Diagnosed cars, talked to customers, built tickets, ordered parts, did payroll, sales taxes, fixed the actual cars, kept all the things moving. Did 200k annually in sales by myself.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Kept the work flowing between the office and the techs
• talked to customers regularly about their cars, would perform initial intake/signing of work orders.
• Take payments, order parts, built tickets on invoice
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.