Summary
Overview
Work History
Education
Skills
Technical Summary
Timeline
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Matthew Huff

Charlotte,NC

Summary

Results-oriented, helpful professional commended as valuable team player with expertise in sales, customer service, equipment diagnostics, Installation and repair. Ready to bring 15 years of experience to a new position in Charlotte, NC or surrounding area.

Overview

24
24
years of professional experience

Work History

Retail and Operations Manager

Charlotte Fitness Equipment
09.2016 - 05.2024
  • Manage daily operations of retail fitness store, including service/delivery scheduling, inventory management, parts ordering, invoicing and retail sales.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Work directly with ownership on marketing and growth strategy for the Charlotte market.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Assist service techs in acquiring preventative maintenance contracts.


Service Manager/Commercial and Retail Sales

US Fitness Products
01.2013 - 08.2016
  • Assist customers with residential and commercial fitness equipment sales.
  • Work directly in the field with the installation team to fulfill commercial and residential projects.
  • Effectively communicated with clients throughout the entire project lifecycle, from concept development to final product delivery, ensuring their vision was fully realized.
  • Daily use of Salesforce and Quoteworks software.

Systems Integrator

Digital Office Products/National Mailing Systems
07.2009 - 09.2012
  • Build Toshiba and Lexmark units according to strict mechanical specifications.
  • Deliver machines and accessories to project site.
  • Install copy and mailing systems; network for both Macintosh and PC platforms.
  • Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
  • Consistently exceeded performance targets set forth by management, earning recognition as one of the top technicians within the organization.

Regional Director and Personal Trainer

Beuerlein Pro Fitness Equipment & Training
06.2005 - 01.2009
  • Oversaw daily operations of 5 retail locations.
  • Responsible for master-scheduling and product training for all retail employees.
  • Utilized SmartDraw to customize gym layouts for residential and commercial projects.
  • Promoted a culture of continuous improvement within the personal training department by regularly soliciting feedback from both staff and clients regarding program effectiveness.
  • Increased client satisfaction by developing and implementing customized training programs tailored to individual needs.

Senior Personal Trainer/Sports Conditioning Specialist

Gold's Gym
05.2000 - 03.2005
  • Personal Trainer of the Year, 2003 & 2004.
  • Devised detailed training programs for 4 Gold's locations.
  • Designed strength and conditioning programs for collegiate and professional athletes.
  • Ran sports-specific training programs pre- & post-season for HS teams.

Education

Herndon High School
Herndon, VA
05.1999

Skills

  • Operations Management
  • Team Leadership
  • Client-focused Customer Service
  • Results-driven Sales Professional
  • Attention to Detail
  • Power tool proficiency
  • Mechanical Aptitude
  • Troubleshooting ability
  • Problem-Solving
  • Installation and Repair
  • Preventive Maintenance

Technical Summary

Operations Management, Client-focused Customer Service, Results-driven Sales Professional, Health and Wellness Professional, Quick Learner

Timeline

Retail and Operations Manager

Charlotte Fitness Equipment
09.2016 - 05.2024

Service Manager/Commercial and Retail Sales

US Fitness Products
01.2013 - 08.2016

Systems Integrator

Digital Office Products/National Mailing Systems
07.2009 - 09.2012

Regional Director and Personal Trainer

Beuerlein Pro Fitness Equipment & Training
06.2005 - 01.2009

Senior Personal Trainer/Sports Conditioning Specialist

Gold's Gym
05.2000 - 03.2005

Herndon High School

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Matthew Huff