Matthew Hughes
Raleigh,NC
Summary
Proven entrepreneur and leader, adept in operations management and customer relations, significantly enhanced Hues Productions LLC's market presence. Skilled in business development and financial management, I excel in creating strategic partnerships and driving customer satisfaction. My background in team leadership and project management showcases a commitment to excellence and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Business Owner
Hues Productions LLC
02.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Server
Tazza Kitchen
11.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Lead Server Trainer
Colletta
07.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Lead Server Trainer
Home Team Bbq
09.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server/Bartender Shift Manager
Whiskey Kitchen
06.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Deli Clerk
Publix
12.2020 - 06.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
General Eductaion
Central Piedmont Community College
CharlotteHigh School Diploma -
Jay M Robinson High School
Concord, NC06.2012
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Business Development
- Issue Resolution
- Professional Networking
- Budget Control
- Operations Management
- Sales Planning
- Financial Management
- Negotiation and Persuasion
- Business marketing
Timeline
Server
Tazza Kitchen
11.2022 - 04.2023
Server/Lead Server Trainer
Colletta
07.2022 - 10.2022
Server/Lead Server Trainer
Home Team Bbq
09.2021 - 08.2022
Server/Bartender Shift Manager
Whiskey Kitchen
06.2021 - 09.2021
Deli Clerk
Publix
12.2020 - 06.2021
Business Owner
Hues Productions LLC
02.2019 - Current
General Eductaion
Central Piedmont Community College
High School Diploma -
Jay M Robinson High School
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