Matthew Hughes
Torrington
Summary
Dynamic Program Director with extensive experience at High Watch Recovery Center, excelling in program development and team leadership. Proven track record in crisis intervention and conflict management, consistently enhancing patient experiences and operational efficiency. Skilled in addiction counseling and public speaking, driving compliance and fostering a culture of accountability among staff. Passionate about empowering individuals to achieve lasting change and committed to supporting recovery in a meaningful, impactful way.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director
High Watch Recovery Center
Kent
12.2019 - Current
- Oversee daily operations of a multi-site behavioral health organization, including detox, residential, PHP, and IOP programs
- Develop and implement new policies, programs, and budget strategies to enhance patient experience and streamline operations
- Lead a team of 30+ staff members, conducting performance evaluations and promoting a culture of accountability and growth
- Ensure compliance with local and state regulations governing substance use and behavioral health programs
- Collaborate daily with the Executive Leadership Team to align strategic goals and operations
Machine Operator/Packer
M Fabricators
Torrington
08.2017 - 01.2019
- Managed machine inspections, troubleshooting, and safety protocols to ensure production efficiency
- Ensured consistent adherence to company policies and safety standards
- Collaborated with team members to optimize machine performance and resolve production issues
Customer Service Representative
LESTER INC
East Haven
09.2014 - 08.2017
- Delivered exceptional customer service by addressing inquiries and resolving complaints with a focus on customer satisfaction
- Managed a high volume of calls and emails, meeting key performance metrics for response time and resolution
- Answered inbound calls, chats, and emails to facilitate customer service
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas
Education
Associate Degree - Business Management
Northwestern Community College
Winsted, CT04.2025
Skills
- Conflict Management
- Crisis Intervention & De-escalation
- Team Management & Leadership
- Program Development & Administration
- Addiction Counseling (6 years)
- Individual & Group Counseling (6 years)
- Public Speaking (6 years)
- Behavioral Therapy
- Employee Evaluation & Supervision
- Customer Service (10 years)
- Time Management & Organization
- Microsoft Office (Word, Excel, etc)
- Machine Operation (3 years)
- Administrative Experience
- Management & Program Management
Certification
- Certified Addiction Counselor (CAC), Connecticut, 11/01/22
- Level 2 Internal Family Systems (IFS) Training
- Handle With Care (HWC) Training, Certified to train employees
- Certified Trauma Training (CTT), Judy Crane
- Cultural Competency & Diversity Training
- Ethics & Professional Boundaries Training
Timeline
Program Director
High Watch Recovery Center
12.2019 - Current
Machine Operator/Packer
M Fabricators
08.2017 - 01.2019
Customer Service Representative
LESTER INC
09.2014 - 08.2017
Associate Degree - Business Management
Northwestern Community College