Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hughes

Las Vegas,NV

Summary

Professional consultant with deep expertise in driving customer experience improvements and delivering impactful solutions. Skilled in strategic planning, client engagement, and process optimization. Strong focus on collaboration and adaptability, ensuring seamless integration with team dynamics and evolving project demands. Known for reliability, critical thinking, and results-driven approach.

Overview

8
8
years of professional experience

Work History

Customer Experience Consultant

CarMax
01.2024 - Current
  • Conducted customer consultations to identify their needs and provided customer tailored solutions.
  • Utilized digital tools to track customer interactions and follow up on leads.
  • Assisted in online sales processes, ensuring a seamless remote purchasing experience.

Freelance WordPress Developer

Self Employed
03.2022 - Current
  • Designed and maintained custom WordPress websites for clients across various industries
  • Developed and customized themes to match client branding and functionality requirements
  • Installed, configured, and optimized plugins for enhanced site performance
  • Implemented SEO strategies to improve website ranking and visibility
  • Provided ongoing maintenance, updates, and technical support


Sales and Leasing Consultant

Heinrich Automotive
05.2018 - 10.2023
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
  • Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
  • Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.

Membership Sales Professional

Fitness 19
05.2017 - 05.2018
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.

Education

No Degree - Computer Science

University of Nevada, Reno
Reno, NV

High School Diploma -

Pahrump Valley High School
Pahrump, NV

Skills

  • WordPress theme customization and plugin development
  • Website design and layout customization
  • HTML, CSS, and PHP knowledge
  • SEO optimization and performance tuning
  • Strong problem solving and troubleshooting skills
  • Client communication and project management
  • Proficient in both onsite and remote sales methodologies
  • CRM software proficiency
  • Proficient in prompt engineering & AI collaboration

Timeline

Customer Experience Consultant

CarMax
01.2024 - Current

Freelance WordPress Developer

Self Employed
03.2022 - Current

Sales and Leasing Consultant

Heinrich Automotive
05.2018 - 10.2023

Membership Sales Professional

Fitness 19
05.2017 - 05.2018

No Degree - Computer Science

University of Nevada, Reno

High School Diploma -

Pahrump Valley High School

Similar Profiles

CREATE PROFILE