Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Matthew Hull

Austin

Summary

Dynamic professional with extensive experience at Discount Tire, excelling in team management and customer service. Proven track record in inventory management and cash handling, enhancing operational efficiency. Adept at mentoring staff and fostering strong interpersonal relationships, consistently achieving high customer satisfaction and performance standards.

Overview

11
11
years of professional experience

Work History

Workflow Assistant Manager

Discount Tire
03.2017 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Package Handler

UPS Freight
08.2016 - 03.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Shift Supervisor

SUBWAY®Restaurants
06.2015 - 03.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Auto Painter

Econo Auto Painting
04.2013 - 12.2016
  • Maintained a clean and organized work environment to prevent contamination during the painting process.
  • Delivered consistent results under challenging conditions such as varying temperature or humidity levels affecting paint drying times.
  • Increased customer satisfaction by delivering timely and exceptional auto paint jobs.
  • Continuously improved skills by staying updated on industry trends and best practices for auto painting.
  • Participated in ongoing training opportunities to stay current with industry developments and enhance overall skillset.
  • Mastered various techniques like blending, masking, pinstriping that led to enhanced visual appeal of finished projects.
  • Enhanced vehicle appearance by skillfully applying paint and ensuring proper color matching.
  • Operated hand-held spray guns and automated spray paint.
  • Performed buffing and finishing duties at end of each paint job.
  • Mixed colors to create required hues and appropriately mixed thinners.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Determined paint flow, viscosity and coating quality using visual inspections and viscometers.

Education

High School Diploma -

MCcallum High School
Austin, TX
07-1992

Skills

  • Team management
  • Customer service
  • Cash handling
  • Inventory management
  • Organizational skills
  • Performance monitoring
  • Safety compliance
  • Communication skills
  • Time management
  • Mentoring staff
  • Customer relations
  • Retail operations
  • Strong Interpersonal Skills
  • Employee performance evaluation
  • Strong Organizational Skills

Interests

  • Auto Repair/Restoration
  • DIY and Home Improvement
  • Crafting and DIY Projects

Timeline

Workflow Assistant Manager

Discount Tire
03.2017 - 03.2024

Package Handler

UPS Freight
08.2016 - 03.2017

Shift Supervisor

SUBWAY®Restaurants
06.2015 - 03.2017

Auto Painter

Econo Auto Painting
04.2013 - 12.2016

High School Diploma -

MCcallum High School

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Matthew Hull