Matthew Humphries

Managed a production team of 65 associates on the Boeing account.

Oversee production schedules for plot centers and Aircraft paint and stencil.

Manage daily operations for release and distribution of engineering data.

• Reduced downtime on site by proactively addressing potential issues through thorough risk assessments and contingency planning.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Collaborated with cross-functional teams to successfully complete complex projects in a timely manner.

Managed a team of five helpdesk agents on the Microsoft Managed Print Services team.

Proactively support a worldwide fleet of 7000 print devices across.

Coordinate resolution of customer issues through an ITIL based helpdesk solution.

• Configured hardware, devices, and software to set up work stations for employees.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Developed and implemented preventive maintenance procedures.
• Diagnosed and troubleshot hardware, software and network issues.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Documented support interactions for future reference.

Scan and index billing records for Swedish Providence.

Index billing records for analyst review.

• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Worked with internal team members to remedy issues with preemptive solutions.
• Maintained equipment for optimal performance, troubleshooting minor technical issues when needed.
• Adhered to strict confidentiality guidelines, safeguarding sensitive information during the scanning process.
• Managed file archival and information retrievals.
• Assessed impact of emerging technology and system upgrades on workflow.
• Provided excellent customer service by addressing inquiries in a professional manner and resolving issues promptly.
• Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.

Managed a team of twenty seven associates performing data mining for Microsoft HR hiring teams.

Monitor daily electronic resume submissions from Microsoft internal and external job postings.

Process EEOC cards.

• Proven ability to develop and implement creative solutions to complex problems.

Report metrix on responses to job postings.

• Aided in submission of RFP pricing agreements.
• Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
• Increased client satisfaction levels through consistent delivery of high-quality results within agreed-upon deadlines.
• Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.