Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Matthew Hylok

Green Bay,WI

Summary

Well-qualified technical product support specialist with positive and friendly demeanor. Previous team lead and managerial experience in multiple industries. Effective communication skills, strong attention to detail, with a history of taking on time-sensitive and challenging tasks.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Product Support Specialist I

Imperial Supplies
08.2022 - Current
  • Work in Imperial Tiny Term system and answer DAA and other internal team Ping Requests in a time-sensitive and accuracy driven environment while exceeding expectations given.
  • Report discrepancies in product information to appropriate Imperial/Grainger team in order to correct errors to enhance overall Imperial program experience.
  • Offer added support to Cross-Referencing team when they are needing assistance with extra workload.
  • Collaborate with other Imperial teams on Imperial programs, vendor changes, and process improvements for benefit of internal and external customers.
  • Meeting one-on-one with DAAs to provide continuing education and feedback on Ping processes in order to share best practices and collaborate on continuous improvement to Ping processes.

DEDICATED ACCOUNT ADVISOR

Imperial Supplies
08.2016 - 07.2022
  • Develop close partnerships with existing and new customers in order to broaden their use of Imperial Supplies Program while becoming their personal brand expert.
  • Work in individual and team environment to provide customer base with product, process, procurement, and billing efficiencies to solve their immediate, short-term and long-term goals.
  • Utilize training, past experience, and continually updated tools in order to meet sales and other internal metrics to continue company growth of 10+% year over year.
  • Provide feedback to both internal and external customers on projects ranging from new software interfaces, ordering platforms, process improvements, and new product lines.
  • Keep a base of 300+ customers actively engaged via phone/email contact to continue to strive for increased sales results.
  • Follow and continually update training on compliance for both Imperial Supplies and Grainger business systems.

SALES & LEASING CONSULTANT

S & L Motors
09.2007 - 07.2016
  • Responsible for selling and leasing vehicles in order to meet sales goals.
  • Comply with local, state, and federal laws in regard to customer privacy, pricing, advertisement, product representation, money handling practices, phone compliance, and credit reporting.
  • Coordinate with body shop, service, parts, detail, and finance departments for presale, delivery, and after sale appointments for my customers.
  • Work with sales training, software, and managers to improve sales processes.

WAREHOUSE WORKER

Mid-State Supply
05.2005 - 11.2006
  • Handle location to location transfers between hub locations
  • Including pick, pack, load and unload of transfer trucks.
  • Daily usage of a UPC hand scanner and multiple lift vehicles in order to pick, pack, and setup customer orders for shipment.
  • Setup truck routes and coordinate the packing of trucks for proper unloading on delivery route.
  • Inventory cycle counts on daily, weekly, monthly, and quarterly basis.
  • Restocking and damage out parts return.

Education

Completed coursework towards International Business and Finance -

ST NORBERT'S COLLEGE
De Pere, WI
05.1999

English literature -

ST NORBERT'S COLLEGE
De Pere, WI
05.1999

EDUCATION -

ST NORBERT'S COLLEGE
De Pere, WI
05.1999

EDUCATION -

ST NORBERT'S COLLEGE
De Pere, WI
05.1999

Skills

  • Proficiency in IPV, GCS, and Imperial PING
  • Proficiency in Word, Excel, Outlook, Chrome, Microsoft Edge, and Microsoft Teams
  • Proficiency in Imperial Tiny Term, SAP portal, Global Talent Excellence and Imperial Supplies website/application
  • Ten plus years in automotive and heavy-duty vehicle markets dealing with in person and remote customers

Certification

  • Bronze Sales Award from Imperial Supplies for 3 years of Sales Quota Achievement
  • Wisconsin Motor Vehicle Business Sales Credential 9 years
  • Chrysler Academy Professional Sales Certification 10 years

References

References available upon request

Timeline

Technical Product Support Specialist I

Imperial Supplies
08.2022 - Current

DEDICATED ACCOUNT ADVISOR

Imperial Supplies
08.2016 - 07.2022

SALES & LEASING CONSULTANT

S & L Motors
09.2007 - 07.2016

WAREHOUSE WORKER

Mid-State Supply
05.2005 - 11.2006

Completed coursework towards International Business and Finance -

ST NORBERT'S COLLEGE

English literature -

ST NORBERT'S COLLEGE

EDUCATION -

ST NORBERT'S COLLEGE

EDUCATION -

ST NORBERT'S COLLEGE

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