MATTHEW IFEDIEGWU
Woodbridge,Virginia
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
13
13
years of professional experience
Work History
Sales Associate
Ourimam Toytota
Woodbridge, VA
02.2012 - 08.2024
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Processed transactions quickly and accurately utilizing dealership software programs.
- Organized promotional events to increase brand awareness within the community.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Participated in trade shows and conventions showcasing dealership's inventory.
- Generated leads through cold calling prospective clients.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Followed up with customers to build long-term relationships and successful referrals.
- Showcased vehicle features and took customers on test drives in local area.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Educated customers about sales processes, warranty requirements and service standards.
- Adhered to standards of quality and service and industry regulations.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Answered store and merchandise questions and led customers to wanted items.
Education
Master of Science - Business Administration And Management
TROY STATE UNIVERSITY
Troy, AL06-1986
Skills
- Product Sales
- Customer Needs AssessmentCustomer Requirement Analysis
- Order Processing
- Promotional support
- Upselling
- Client Account Management
Timeline
Sales Associate
Ourimam Toytota
02.2012 - 08.2024
Master of Science - Business Administration And Management
TROY STATE UNIVERSITY
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