Matthew Ingo
El Paso,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Temp Worker
Allegiance Staffing Agency
El Paso, TX
05.2023 - Current
- Completed multiple temporary assignments across various industries,
including Customer Service, General Labor, Kitchen helper, Warehouse,
Hazmat Crew - Demonstrated versatility and adaptability by quickly learning new processes,
procedures, and systems in each assignment. - Successfully fulfilled a range of roles and responsibilities
- Collaborated effectively with diverse teams and supervisors to achieve project
objectives and deliver high-quality results. - Received positive feedback from clients and employers for reliability,
professionalism, and work ethic.
Field Hand
Trifecta Oil Field Solutions
Midland, TX
11.2022 - 05.2023
- Assisted with rigging up and rigging down operations, including assembling
and disassembling drilling equipment and machinery. - Operated drilling machinery and equipment under the direction of the driller,
following established procedures and protocols. - Maintained clean and organized work areas, adhering to safety protocols and
company policies at all times. - Assisted in the assembly and alignment of pipe sections, fittings, and fixtures,
ensuring proper connections and fit.
Maintenance Crew Member
Self-employeed
Jacksboro, TX
09.2018 - 10.2021
- Conducted routine maintenance inspections to assess the condition of
facilities and equipment within the jail environment. - Performed repairs and troubleshooting for various systems, including HVAC,
plumbing, electrical, - Responded promptly to maintenance requests and emergencies, addressing
issues efficiently to minimize disruption to jail operations. - Collaborated with facility staff, supervisors, and inmates professionally to
address maintenance concerns and ensure a safe and functional
environment. - Adhered to security protocols and procedures at all times, maintaining
confidentiality and professionalism in all interactions.
Customer Service Representative
Alorica
El Paso, TX
08.2015 - 09.2018
- Managed a high volume of customer inquiries and service requests through
multiple communication channels, including phone, email, and chat. - Provided timely and effective resolution to customer issues, including billing
inquiries, service disruptions, and technical support requests. - Utilized AT&T's customer service systems and tools to document customer
interactions, update account information, and track issue resolution. - Demonstrated empathy, patience, and professionalism in all customer
interactions, striving to exceed customer expectations and promote brand
loyalty. - Collaborated with cross-functional teams, including technical support, sales,
and billing departments, to address complex customer issues and escalate
unresolved issues as needed.
Education
GED -
David L. Carrasco Job Corps Center
El Paso, TX06-2014
Skills
- Strong interpersonal skills with the ability to build rapport and establish trust with customers
- Excellent active listening skills to understand customer needs and concerns effectively
- Patience and empathy in dealing with challenging situations and diffusing tense interactions
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) for document creation and email
correspondence - Knowledge of Occupational Safety and Health Administration (OSHA) regulations and warehouse
safety protocols - Ability to operate warehouse equipment, including forklifts, pallet jacks, and hand trucks, safely and
effectively
Certification
- Stand up / Sit down forklift license
Timeline
Temp Worker
Allegiance Staffing Agency
05.2023 - Current
Field Hand
Trifecta Oil Field Solutions
11.2022 - 05.2023
Maintenance Crew Member
Self-employeed
09.2018 - 10.2021
Customer Service Representative
Alorica
08.2015 - 09.2018
GED -
David L. Carrasco Job Corps Center
- Stand up / Sit down forklift license