Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Ingram

Tulsa,OK

Summary

Accomplished retail professional with over seven years of experience in delivering exceptional customer satisfaction and demonstrating strong leadership skills. Proven track record of maintaining high customer satisfaction ratings through personalized service, and effective problem-solving. Skilled in team management, staff training, and operational efficiency, consistently driving improvements in service quality and customer experience. Adept at creating a welcoming and engaging environment for customers, fostering loyalty and repeat business.

Overview

7
7
years of professional experience

Work History

Supervisor

LEGO Store
Tulsa, OK
07.2023 - Current
  • Sales Support: Assisted new customers in selecting appropriate products, leading to consecutive, successful quarterly goals.
  • Feedback Analysis: The ability to collect, analyze, and implement customer feedback to improve overall team service output.
  • Conflict Resolution: Effectively resolved customer complaints and issues, ensuring positive outcomes, and reinforcing customer trust, loyalty, and willingness to return.
  • Team Development: Mentored and coached team members, providing individualized support to enhance skill development and productivity.

Store Supervisor

Starbucks
Tulsa, OK
02.2020 - 03.2023
  • Employee Communication: Facilitated clear communication of schedules to employees, providing timely updates and accommodating shift swaps and time-off requests
  • Efficient Schedule Management: Designed and maintained employee schedules for a team of 20, ensuring optimal coverage during peak hours and balancing labor costs with staffing needs according to sales
  • Perfecting Policy: Ensured strict adherence to company policies and procedures, and effectively trained staff to understand and follow these guidelines, maintaining operational excellence

Assistant Manager

Akin's Natural Foods
Tulsa, OK
06.2018 - 07.2019
  • Team Development: Recruited, trained, and developed staff, fostering a collaborative and high-performance work environment
  • Compliance & Safety: Ensured compliance with industry regulations and safety standards, conducting regular audits and implementing corrective actions as necessary
  • Marketing & Promotions: Coordinated marketing campaigns and promotional events, driving customer engagement and reaching new sales records every quarter

Education

High School Diploma -

Union High School
Tulsa, OK
05-2020

Skills

  • Customer service
  • Computer literacy
  • Communication skills
  • Inventory control
  • Leadership
  • Microsoft Excel
  • Time management
  • Employee training

Timeline

Supervisor

LEGO Store
07.2023 - Current

Store Supervisor

Starbucks
02.2020 - 03.2023

Assistant Manager

Akin's Natural Foods
06.2018 - 07.2019

High School Diploma -

Union High School

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Matthew Ingram