Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Ionadi

Pittsburgh,PA

Summary

Accomplished Senior Consultant Technical Lead at Children's Hospital of Pittsburgh UPMC, adept in strategic planning and problem-solving, significantly enhancing client satisfaction and profitability. Expert in technology integration and fostering teamwork, I have a proven track record of delivering innovative solutions and leading cross-functional teams to exceed customer expectations.

Overview

12
12
years of professional experience

Work History

Senior Consultant Technical Lead

Children's Hospital Of Pittsburgh UPMC
05.2018 - Current
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of hospital trends.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Senior Account Coordinator

ZOLL
11.2012 - 04.2018
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
  • Provided comprehensive support during sales presentations, contributing to a higher closing rate for the team.
  • Supported contract negotiations by providing accurate data analysis and insightful recommendations to management.
  • Implemented effective communication strategies, ensuring timely updates for both clients and team members.
  • Resolved escalated client complaints efficiently, minimizing negative impact on overall account health while maintaining professionalism at all times.

Education

Bachelor of Arts - Marketing

University of Pittsburgh
Johnstown, PA
04.2009

Skills

  • Teamwork mindset
  • Strategic Planning
  • Project Management
  • Operations Management
  • Technology Integration
  • Employee Supervision
  • Productivity Improvement
  • Customer Relationship Management
  • Project Leadership
  • Problem-Solving

Accomplishments

    2023 UPMC ACES Award Winner

Timeline

Senior Consultant Technical Lead

Children's Hospital Of Pittsburgh UPMC
05.2018 - Current

Senior Account Coordinator

ZOLL
11.2012 - 04.2018

Bachelor of Arts - Marketing

University of Pittsburgh

Similar Profiles

CREATE PROFILE
Matthew Ionadi