Matthew Isaac
Annapolis,Maryland
Summary
Dynamic leader and critical thinker with extensive experience at the Naval Academy Golf Course and Athletics, excelling in staff training, event sales, and customer/member service. Skilled in organization, leadership, and communication, adept at enhancing team performance and customer satisfaction. Proven track record in ticket sales and delivering exceptional service during critical times, showcasing adaptability and a results-driven approach. Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Overview
9
9
years of professional experience
Work History
Golf Cart Attendant and Starter/Ranger
Naval Academy Golf Course
Annapolis, Maryland
01.2019 - Current
- Assist with daily golf course functions.
- Maintenance and cleaning of golf carts.
- Ensuring a consistent, clean course presentation.
- Assist with daily course events.
- Provided exceptional customer and member service.
- Assist members with any questions or daily needs during, and prior to, their round.
- Performed daily opening and closing duties, including setting up the driving range with necessary supplies, and assisted with tournaments, leagues, and youth camps.
- Experience in training new employees.
- Adhering to all course rules and regulations, I ensured each member was playing at their respected tee times.
- Scheduled tee times and managed golf course traffic to ensure smooth, timely play.
Delivery Driver
Doordash
01.2020 - 12.2020
- Provided exceptional delivery services to families impacted during the peak of the global pandemic (COVID-19).
- Maintained accurate records of goods delivered and collected payments as required.
Ticket Salesman/Ticket Scanner
Naval Academy Athletics
Annapolis, Maryland
01.2016 - 01.2020
- Worked as a ticket salesman in the Naval Academy Athletic Ticket Offices.
- Assisted in Gameday Ticketed Events at Naval Academy Athletic Complexes.
- Sold general admission and VIP tickets of various levels to guests.
- Built and maintained productive relationships with employees and sports fans.
- Processed payments for tickets using cash, credit cards and other payment methods.
- Assisted customers with selecting the best seats available in their desired price range.
- Provided information on upcoming events, ticket prices, seating arrangements, and availability.
Education
High School -
Broadneck High School
Annapolis, Maryland01.2020
Some College (No Degree) - Criminal Justice
Penn State-Harrisburg University
Middletown, PASkills
- Teamwork and collaboration
- Problem-solving
- Critical thinker
- Ticket Sales
- Organization
- Communication
- Leadership
- Event sales
- Staff training and development
Affiliations
- Student-athlete (baseball) at Penn State Harrisburg University (four years)
- Paid student baseball team scout and recruiter (summer and fall 2024)
- Youth Baseball Volunteer at Broadneck High School
Timeline
Delivery Driver
Doordash
01.2020 - 12.2020
Golf Cart Attendant and Starter/Ranger
Naval Academy Golf Course
01.2019 - Current
Ticket Salesman/Ticket Scanner
Naval Academy Athletics
01.2016 - 01.2020
High School -
Broadneck High School
Some College (No Degree) - Criminal Justice
Penn State-Harrisburg University
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