Matthew Isola
N FT Myers,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Motivated Professional Driver highly effective at moving loads quickly and safely. Demonstrated track record of success over 4 years in the field. Ready to apply experience and skills to a challenging new role with long-term potential.
Overview
9
9
years of professional experience
Work History
Professional Driver
SYSCO Food Services
11.2022 - Current
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Professional Driver
Transco Lines Inc.
05.2020 - 11.2022
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Professional OTR Truck Driver
Covenant Transport Chattanooga
05.2019 - 05.2021
- Maintained accurate logs of all deliveries and trips.
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Assistant Store Manager
Englund's Deli
01.2016 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
Target
09.2014 - 01.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Associate of Science - Computer And Information Sciences
Edison Community College
Fort Myers, FL12.1994
Certification - Truck Driving
Road Master Driving School
Orlando, FL05.2019
Skills
- Safe Work Practices
- Critical Thinking
- Shipment Preparation
- Deli Product Packaging
- Customer Inquiries
- Equipment Preparation
- Retail Sales Customer Service
- Customer Consulting
- Problem-Solving Ability
- Understanding Customer Needs
- Product and Service Sales
- Product Knowledge
Timeline
Professional Driver
SYSCO Food Services
11.2022 - Current
Professional Driver
Transco Lines Inc.
05.2020 - 11.2022
Professional OTR Truck Driver
Covenant Transport Chattanooga
05.2019 - 05.2021
Assistant Store Manager
Englund's Deli
01.2016 - 04.2019
Sales Associate
Target
09.2014 - 01.2016
Associate of Science - Computer And Information Sciences
Edison Community College
Certification - Truck Driving
Road Master Driving School
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