Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic
Matthew Jackson

Matthew Jackson

Rancho Cucamonga,CA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

27
27
years of professional experience

Work History

Store Manager

Buy Buy Baby
02.2020 - 08.2023
  • Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills. Talent retention over 90%, successfully levitated 2 associates to Department Supervisors.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Reduced Internal and external shirk by 30% over previous fiscal period,
  • Completed point of sale opening and closing procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Customer Service score of 4.7 out of 5 for fiscal 2022.
  • Assisted in recruiting, hiring and training of team members. Successfully mentored Assistant Store Manager to Store Manager.

Assistant Store Manager

Buy Buy Baby
06.2015 - 02.2020
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations. Direct oversight of 30+ associates and daily store operations.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential stock loss. Created call sign to alert associates of potential security alerts.
  • Communicated issues and challenges to Continuous Improvement Manager and corporate leadership, providing possible solutions. Assigned as field support for district Operational Support.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Senior Team Leader

Target Corporation
06.1998 - 06.2015
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Set clear team goals and delegated tasks and set deadlines.

Store Manager

Michaels Arts and Crafts
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Boosted overall store sales by 8% year to date by refreshing store leaders and through modeling and coaching exceptional customer service standards.

Education

Bachelors of Business Management - Business Management

University of Phoenix
Ontario, CA
08.2008

Skills

  • Opening and Closing Procedures
  • Customer Engagement
  • Team Leadership
  • Shrink Reduction
  • Retail Inventory Management
  • Customer Service

REFERENCES

Eddie Bermudez

(818) 239-9864

Relationship: Current District Manager

Time: 1 Year


Shoua Yang

(803) 381-8563

Relationship: Former Store Manager

Time: 2 Years


Bridget Fiedler

(909) 228-2268

Relationship: Former Store Manager

Time: 3 Years



Timeline

Store Manager

Michaels Arts and Crafts
08.2023 - Current

Store Manager

Buy Buy Baby
02.2020 - 08.2023

Assistant Store Manager

Buy Buy Baby
06.2015 - 02.2020

Senior Team Leader

Target Corporation
06.1998 - 06.2015

Bachelors of Business Management - Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE