Matthew Jackson

• Assisted customers with inquiries via phone and email.
• Documented customer interactions in support ticket system.
• Entering data related to budgets.
• Recognized by management for providing exceptional customer service.
• Completed day-to-day duties accurately and efficiently.
• Worked with minimum supervision remotely

• Handled a high volume of calls and emails, delivering accurate information on cruise itineraries, policies,
and onboard services.
• Assisted with resolving billing issues, cancellations, and modifications while adhering to company
policies.
• Collaborated with internal teams to address guest needs and enhance service quality.
• Maintained detailed records of customer interactions and provided feedback to improve processes.
• Demonstrated strong problem-solving skills, patience, and professionalism to create a seamless
customer experience