Matthew Jacobs

Deter and prevent losses while maintaining high visibility. Monitor vehicles, vendors, customers, visitors, and employees on company premises. Conducted investigations of crimes, trespassing and break ins. Controlled subjects detained for investigations. Regularly patrolled the inside and outside of property. Maintained accurate logs of all security related activities. Monitored surveillance cameras and responded to suspicious activity.

Vehicle patrol of exterior areas of assigned locations. Foot patrol of interior/exterior areas of assigned locations. Observe and report suspicious activities and persons. Write detailed narrative reports and maintain daily activity reports. Enforce and follow rules, regulations, policies, procedures. Respond to emergency situations. Use initiative and independent judgment within established guidelines. Use of innovative, wireless technology for checkpoints and requirements, immediate synchronization, reports, forms and locations

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Trained new security officers on safety protocols and company standards. Periodically reviewed existing policies and procedures and made recommendations to improve security. Provided security team leadership and contributed to on-call duties. Conducted site reviews and security audits and made recommendations to management based on findings. Demonstrated ability to think fast and remain calm under pressure. Recorded required data for incident reports and files quickly and accurately. Led security team and contributed to on-call shifts. Followed security protocols to prohibit trespassing and increase safety. Supervised property entrances and exits and monitored employee safety. Monitored entire facility using CCTV while simultaneously performing dispatch duties.

As a Door Host /Asset Protection my position is to monitor store entrances. I greet customers and ensure customers follow all safety protocols. This includes wearing mask and sanitizing customer carts. At the exit I'm responsible for receipt checks and monitoring basket item counts. I'm in charge of lock ups in several departments. Ensuring that customers get requested items and securing cabinets after encounters. I assist customers with questions, complaints and directions. I assist security in the store to monitor shoplifters and possible theft.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Maintained office safety by screening visitors and updating logs. Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Sorted and distributed business correspondence to correct department. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Maintained office supplies inventory by checking stock and ordering new supplies as needed. Assisted with administrative tasks, including filing and answering phones. Sorted and distributed incoming mail. Kept reception area clean and organized. Strictly adhered to confidentiality protocol regarding client information and documents.