Matthew Jana
Scottsdale,AZ
Summary
Advanced Operations Manager offering over 13 years of experience and proven success in customer satisfaction, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Detail-oriented professional promoting expertise in supply chain planning. Strategic leader and effective problem-solver with firm grasp of drayage needs and to optimize procedures, improve policies and maximize productivity.
Overview
14
14
years of professional experience
Work History
Division Manager- Central California
Forrest Logistics
08.2023 - Current
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Oversaw division accounts with excess of 30 million dollars of revenue per year.
Senior Account Manager/Senior Team Leader
Forrest Logistics
05.2022 - 08.2023
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Led team of account managers to exceed load count targets consistently throughout the year.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Account Manager
Forrest Logistics
09.2021 - 05.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
General Manager of Operations
Jana's Bakery and Deli
05.2010 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- (7-10% yearly over last 3 years)Manages vendor relationships and sees opportunity for budget to ensure accurate tracking and recording of monthly expenses and activities report.
- Recommended and implemented system to track all supplies from various vendors.
- Minimized waste by 20% by implementing new POS tracking system for inventory and sales
- .Evaluates alternative solutions for optimal results (including new possible vendors and suppliers)
- Participates in planning, coordinating, and overseeing special events and activities.
- Assists with market research and analysis.
- Executed marketing plans and programs to ensure profitable growth and expansion of new business by 12%.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Responsible for day-to-day management of 10+ full time and part time employees.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Negotiated with vendors on freight costs, and product costs, cutting shipping prices by 30% and product costs by 18%.
Education
International Business Certificate -
Arizona State University
Tempe, AZ05.2012
Bachelor of Science - Marketing, Psychology
W.P. Carey School of Business, Arizona State University
Tempe, AZ05.2012
Skills
- Finance and Accounting Oversight
- Records Organization and Management
- Problem Anticipation and Resolution
- Goal Setting
- Data Analysis
- Materials Planning and Logistics
- Price Structuring
- Customer Relations
- Business Forecasting
- Calendar Management
- Multitasking and Prioritization
- Inventory Tracking and Management
- Cost Reduction
- Staff Training and Development
- Customer relationship development
- Operations Management
Languages
Polish
Native or Bilingual
Timeline
Division Manager- Central California
Forrest Logistics
08.2023 - Current
Senior Account Manager/Senior Team Leader
Forrest Logistics
05.2022 - 08.2023
Account Manager
Forrest Logistics
09.2021 - 05.2022
General Manager of Operations
Jana's Bakery and Deli
05.2010 - 08.2021
International Business Certificate -
Arizona State University
Bachelor of Science - Marketing, Psychology
W.P. Carey School of Business, Arizona State University