Matthew Janssen
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Doorman/Barback
Milos
Arlington, Texas
01.2026 - Current
- Provided assistance to visitors and staff regarding safety protocols.
- Responded promptly to alarms, incidents, and emergency situations
- Greeted guests, verified identification
- Maintained cleanliness of bar area and equipment throughout shifts.
- Stocked supplies, including glassware, garnishes, and liquor as needed.
- Collaborated with team members to ensure smooth operation during busy hours.
- Adhered to safety and sanitation standards in all bar operations.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Tattoo Artist Owner Operator
Chaotic Ink
01.2025 - Current
- Crafted personalized tattoo artwork for clients.
- Transformed client images and drawings into innovative ideas.
- Provided guidance on post-treatment care, reducing risks and enhancing healing outcomes
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
Service Manager
Loves Travel Stop
01.2022 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Facilitated discussions with customers to assess service needs and suggest solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Recruited, coached, and managed service staff to achieve business objectives.
Shift Lead Manager
IFS Coatings
09.2020 - 12.2021
- Collaborated with team members to enhance customer satisfaction and oversee store operations
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Verified that all general manufacturing processes met high quality standards.
- Utilized advanced manufacturing technologies, such as automation or robotics, further enhancing productivity levels.
- Adapted quickly to changing demands within the industry while maintaining high-quality output in tight timeframes.
Crew Leader
MG Dyess Pipeline Construction
08.2017 - 09.2020
- Conducted root cause analyses for any defects or issues, implementing corrective actions to prevent recurrence.
- Maintained clean and organized workspaces, promoting a safe and efficient working environment for all team members.
- Managed pipeline construction projects, ensuring timely completion and adherence to budget constraints.
- Demonstrated versatility by supporting multiple aspects of pipeline construction, including welding, pipe bending, coating application, and hydrostatic testing procedures.
Education
Associate Of General Studies -
Grossmont College
El Cajon, CASkills
- Professionalism and ethics
- Customer relations
- Multitasking and organization
- Team collaboration and leadership
- Workplace safety
- Safety compliance
- Operational excellence
- Design skills
Timeline
Doorman/Barback
Milos
01.2026 - Current
Tattoo Artist Owner Operator
Chaotic Ink
01.2025 - Current
Service Manager
Loves Travel Stop
01.2022 - 01.2025
Shift Lead Manager
IFS Coatings
09.2020 - 12.2021
Crew Leader
MG Dyess Pipeline Construction
08.2017 - 09.2020
Associate Of General Studies -
Grossmont College