Matthew Jasper
Chesapeake,VA
Summary
Dependable and successful Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Yardhouse
02.2021 - Current
- Extremely fast-paced and high volume restaurant in Town Center.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Reference: Heath Saunders 757-490-9273
Front of House Manager / Server
Texas Roadhouse
02.2020 - 02.2021
- As Front of House Manager enhanced customer satisfaction by implementing effective front of house management strategies.
- Required extensive knowledge concerning all service-related issues and general restaurant operation.
- Ensured employees had all tools and knowledge to successfully perform their duties.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trusted to perform all required operations at closing to include locking up nightly.
- Reference: Stuart Moore, Front of House Salaried Manager
757-714-4105.
Server
Bonefish Grill
01.2019 - 02.2020
- Attained position of Shift Leader in 3 months.
- Reference: Angelo Martinez, Managing Partner
757-306-3323
Server / Bartender
Texas Roadhouse
09.2013 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Reference: Peter Jaquelin, Managing Partner 757-382-7427
Education
Kempsville High School
06.2012
Skills
- Strong Work Ethic
- Dependable
- Teamwork
- Problem Solver
- Organized Multitasker
- Detail Oriented
- Communication
- Service prioritization
Accomplishments
- Held the position of Trainer/Shift Lead at each restaurant.
- Awarded Employee of the Month after only 2 months at Yard House.
- Attained a key Hourly Manager Position, being selected amongst peers.
- Known as a skilled and competent worker who can handle the most difficult of situations.
Additional Information
Drummer, guitarist and vocalist at Broadcast Church, Chesapeake, VA.
Timeline
Server
Yardhouse
02.2021 - Current
Front of House Manager / Server
Texas Roadhouse
02.2020 - 02.2021
Server
Bonefish Grill
01.2019 - 02.2020
Server / Bartender
Texas Roadhouse
09.2013 - 01.2019
Kempsville High School