Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Matthew Jasper

Chesapeake,VA

Summary

Dependable and successful Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

11
11
years of professional experience

Work History

Server

Yardhouse
02.2021 - Current
  • Extremely fast-paced and high volume restaurant in Town Center.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Reference: Heath Saunders 757-490-9273

Front of House Manager / Server

Texas Roadhouse
02.2020 - 02.2021
  • As Front of House Manager enhanced customer satisfaction by implementing effective front of house management strategies.
  • Required extensive knowledge concerning all service-related issues and general restaurant operation.
  • Ensured employees had all tools and knowledge to successfully perform their duties.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trusted to perform all required operations at closing to include locking up nightly.
  • Reference: Stuart Moore, Front of House Salaried Manager

757-714-4105.

Server

Bonefish Grill
01.2019 - 02.2020
  • Attained position of Shift Leader in 3 months.
  • Reference: Angelo Martinez, Managing Partner

757-306-3323

Server / Bartender

Texas Roadhouse
09.2013 - 01.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Reference: Peter Jaquelin, Managing Partner 757-382-7427


Education

Kempsville High School
06.2012

Skills

  • Strong Work Ethic
  • Dependable
  • Teamwork
  • Problem Solver
  • Organized Multitasker
  • Detail Oriented
  • Communication
  • Service prioritization

Accomplishments

  • Held the position of Trainer/Shift Lead at each restaurant.
  • Awarded Employee of the Month after only 2 months at Yard House.
  • Attained a key Hourly Manager Position, being selected amongst peers.
  • Known as a skilled and competent worker who can handle the most difficult of situations.

Additional Information

Drummer, guitarist and vocalist at Broadcast Church, Chesapeake, VA.

Timeline

Server

Yardhouse
02.2021 - Current

Front of House Manager / Server

Texas Roadhouse
02.2020 - 02.2021

Server

Bonefish Grill
01.2019 - 02.2020

Server / Bartender

Texas Roadhouse
09.2013 - 01.2019

Kempsville High School
Matthew Jasper