Matthew Jen
Sunnyvale,California
Summary
Detail-oriented track supervisor with 1 year of experience. Known for long-lasting work and best-in-class customer service. Proven history of reliability and dynamic leadership. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Armed Security Officer
GardaWorld Cash Services
09.2024 - 11.2024
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained physical fitness to perform physically demanding job tasks.
Usher
AMC Theatres
04.2024 - 07.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Maintained professional demeanor to represent venue and create positive impression.
- Monitored entrance and exit of venue to guarantee safety of guests.
Retail Service Specialist
O'Reilly Auto Parts
01.2023 - 09.2023
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Coordinated efficient product deliveries to meet customers' demands.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
Associate
LensCrafters
03.2022 - 08.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Track Supervisor
K1 Speed
03.2021 - 04.2022
- Mentored junior team members in their career progression, providing guidance and support to foster their professional growth.
- Responded swiftly to emergency situations, coordinating efforts to minimize disruption and restore normal service as quickly as possible.
- Streamlined communication among team members, ensuring timely collaboration on essential tasks.
- Facilitated smooth operations during peak hours by monitoring personnel deployment and addressing any staffing shortages proactively.
- Proactively addressed potential conflicts within the team, fostering a positive work environment characterized by mutual respect and collaboration.
Education
Associate of Arts - Administration of Justice
De Anza College
Cupertino, CA08.2023
GED -
Fremont Highschool
Sunnyvale, CA06-2020
Skills
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Firearms training
- Physical security
- Threat assessment
- Protective equipment use
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
Affiliations
- Boy Scout part of the Boy Scouts of America
- California Highway Explorer
Accomplishments
- Eagle Scout from the Boy Scouts of America
- California Highway Explorer
Certification
- First Aid Certification
Timeline
Armed Security Officer
GardaWorld Cash Services
09.2024 - 11.2024
Usher
AMC Theatres
04.2024 - 07.2024
Retail Service Specialist
O'Reilly Auto Parts
01.2023 - 09.2023
Associate
LensCrafters
03.2022 - 08.2022
Track Supervisor
K1 Speed
03.2021 - 04.2022
- First Aid Certification
Associate of Arts - Administration of Justice
De Anza College
GED -
Fremont Highschool
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