Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Jenkins

Matthew Jenkins

Atlanta,GA

Summary

Experienced Network Engineer with a background in SDWAN, network operations, and project management. Proficient in Cisco and Versa technologies, with a track record of supporting large-scale network infrastructures. Skilled in troubleshooting, firewall configuration, and VPN implementation. Proven ability to collaborate with cross- functional teams and provide excellent customer support. Seeking opportunities to leverage expertise in optimizing network performance and driving technological innovation.

Overview

12
12
years of professional experience

Work History

Network Engineer

Quality Tech Services, Qts
10.2024 - Current
  • Utilized ServiceNow for managing internal and external ticketing systems, ensuring efficient incident and request handling
  • Implemented gigabit Ethernet link bundles (bundle-ethernet) on Cisco ASR 9000 (9K) Route Switch Processor 5 for Service Edge, connecting downstream switches and upstream routers for internet connectivity
  • Configured BGP and VRRP on Cisco Nexus 9000 (9K) C93360YC-FX2 chassis switches as spine devices within a large-scale network architecture
  • Troubleshot complex BGP routing issues on Cisco Nexus switches, analyzing AS Path attributes and Local Preference settings to resolve reachability problems and optimize traffic flow
  • Administered Palo Alto PA-3420 firewalls, including creation of objects, groups, NAT rules, security policies, and regular updates for enhanced network protection
  • Managed F5 Big-IP Version 17.1.1.4, configuring SNMP agents, SSL certificate management, VLANs, floating IPs for redundancy, nodes, pools, persistence settings, and virtual address notifications
  • Supported HPE Aruba SilverPeak SD-WAN with Orchestrator for internal connectivity between sites
  • Used NetScout Arbor Sightline for proactive DDoS attack detection and mitigation across the network
  • Leveraged ScienceLogic for comprehensive device management, monitoring, and alerting to ensure network health and uptime
  • Escalated complex issues to senior-level Tier 4 engineers
  • Analyzed documentation of network setup via IP Fabric as set up by the Tier 4 team

Network Analyst

KeenLogic
06.2023 - 03.2024
  • Efficiently created and managed ServiceNow (SNOW) tickets for device issues, ensuring minimal downtime and prompt resolution
  • Monitored and updated Microsoft Teams Call sheet usage percentages on an hourly basis, maintaining accurate and real-time data for team coordination
  • Conducted detailed analysis of device uptime using WhatsUp Gold network monitoring system, contributing to the optimization of network performance and reliability.

Operations Technician

Lumen Technologies
08.2018 - 04.2022
  • Managed and maintained over 700 Versa SDWAN appliances within the network infrastructure, ensuring uninterrupted operations and optimal performance
  • Played a pivotal role in syncing appliances with the network director, enhancing efficiency and streamlining operations
  • Configured and optimized BGP routing policies within Versa Director for seamless inter-site and external network connectivity in a large-scale SD-WAN deployment
  • Performed root-cause analysis and resolved complex BGP peering issues and route propagation discrepancies in Versa SD-WAN, ensuring high availability and optimal traffic flow
  • Developed comprehensive Method of Procedures (MOPs) for customer requests, providing clear guidelines and ensuring seamless execution of network changes
  • Proactively responded to Remedy and Ops Console ticketing system requests, alarms, and trouble reports, resolving issues promptly and effectively
  • Conducted thorough assessments of Alcatel-Lucent routers to ensure MPLS network connectivity, analyzing Virtual Routers (VRs) and optimizing traffic flow.

IT Analyst

Colorado Department of Higher Education - Greater Denver Area
01.2018 - 08.2018
  • Provided comprehensive IT support to 80 users within the network, ensuring smooth operations and user satisfaction
  • Spearheaded the update of Cisco ASA firewall network equipment using Cisco ASDM 7.9(1), enhancing network security and compliance
  • Facilitated software installations on client computers, ensuring compatibility and optimal performance
  • Led the migration of user devices from Windows 7 to Windows 10 operating systems, ensuring seamless transitions and minimal disruptions
  • Implemented and managed remote VPN access for in-office clients, enabling secure and efficient remote work capabilities
  • Leveraged Barracuda Email Security Gateway to filter spam emails, enhancing email security and reducing the risk of cyber threats
  • Managed Active Directory 6.1 by adding and editing users and groups, ensuring accurate user access and permissions
  • Provided internal help desk support, resolving technical issues and ensuring uninterrupted workflow.

Network Engineer

DataBank
04.2017 - 12.2017
  • Collaborated with internet service providers (ISPs) such as Telia, XO, and Comcast to troubleshoot and resolve network outages, ensuring minimal downtime for clients
  • Worked closely with vendors including A10 Networks, Brocade, and Cisco to implement necessary changes to internal devices, optimizing network performance and reliability
  • Utilized Cherwell and NetSuite ticketing systems to efficiently respond to client cases and tasks, prioritizing and resolving issues in a timely manner
  • Managed DNS changes using DNS Made Easy, ensuring accurate and up-to-date domain name resolution for clients' websites and services
  • Configured Brocade MLXe Series-8 routers for core routing capabilities, enhancing network scalability and performance
  • Implemented Layer 2 VLANs and subnetting strategies to optimize network segmentation and IP address management
  • Configured Cisco ASA 5505 and 5525 firewalls for network security, including network object creation, NAT configuration, and ACL management.

System Engineer

Cerner Corporation - Kansas City, Missouri Area
08.2016 - 12.2016
  • Managed Change Requirement tickets in the Remedy ticketing system, addressing and completing tasks efficiently to maintain system integrity
  • Configured NATs on Cisco ASA 5500 Series and Cisco PIX firewalls, ensuring secure and efficient network communication
  • Implemented ACLs on Cisco 3500 Series routers using Cisco Security Manager, enhancing network security and access control
  • Collaborated with cross-functional teams to ensure seamless integration and deployment of network solutions
  • Demonstrated strong problem-solving skills and attention to detail in identifying and resolving network issues
  • Contributed to the documentation of network configurations and procedures, ensuring accuracy and compliance with company standards.

Network Support Engineer

Velocity Staff - Leawood, KS
02.2016 - 05.2016
  • Utilized HEAT ticketing system to efficiently manage and resolve internal customer assignments, ensuring timely resolution of technical issues
  • Coordinated with contracted technicians from Advanced Telecom for physical installation and repair of devices and cabling in theaters, ensuring minimal disruption to operations
  • Configured ports on core (Cisco 3560) and access (Cisco 2960) switches to ensure proper VLAN assignment for data and voice traffic, optimizing network performance
  • Conducted network performance surveys and device tracking using SolarWinds Orion Network Performance Monitor, proactively identifying and addressing potential issues
  • Collaborated with T1 provider Sprint to troubleshoot and restore internet access for sites experiencing connectivity issues, ensuring uninterrupted operations
  • Tested cables using TDR technology on Cisco switches to verify circuit integrity, maintaining network reliability and performance
  • Provided exceptional customer service by addressing calls from theater managers and resolving technical issues promptly and effectively.

Network Administrator

Pomeroy
06.2015 - 02.2016
  • Configured and maintained Cisco ASA 5510 and 5545 firewalls, implementing access rules, NAT rules, and site-to-site VPNs to ensure network security and connectivity
  • Coordinated with Verizon to activate utility data collectors on the backhaul network, enabling efficient data transmission and collection
  • Managed IP address tracking and allocation using IPPLAN management system, ensuring accurate and efficient IP address management
  • Provided technical support and assistance to the system administration team for server configuration and maintenance
  • Configured Bluecoat SG510 proxy server to enable external customer access to the internal network, balancing security and accessibility
  • Created and managed client website names in DNS Made Easy, ensuring accurate domain name resolution for internal and external services
  • Supported internal customers through CRM and ChangeGear ticketing systems, ensuring timely resolution of network issues and requests
  • Led various projects to adjust ASA configurations for load balancing and migration between servers, ensuring seamless transitions and optimal performance.

Network Engineer

Glotel, Inc.
02.2015 - 05.2015
  • Revised scripts for the Juniper to Cisco ASR9K conversion project, ensuring accurate and efficient network migration
  • Configured Cisco 7609 access and Alcatel-Lucent 7210/7750 distribution devices, adding or removing VLANs associated with circuits to optimize network performance
  • Utilized scripting to add ASR9K devices, including customer gateway IP, router IP, and LAN space, facilitating seamless network expansion
  • Collaborated with network planners to track and report on capacity usage in various states, providing insights for resource allocation and planning
  • Updated tracking systems to reflect changes in circuit status, ensuring accurate inventory management and resource allocation
  • Presented existing wireline and wireless capacity using Microsoft Excel and NRM Software, enabling informed decision-making for new service deployments
  • Provided technical support and assistance to the provisioning team, ensuring smooth implementation of new services and enhancements
  • Contributed to documentation and knowledge sharing efforts, ensuring accurate and up-to-date records of network configurations and procedures.

Network Field Engineer

Unite Private Networks
08.2014 - 12.2014
  • Configured and deployed Cisco and MRV switches, ensuring seamless integration into the network infrastructure
  • Monitored link state of over 60 switches using SolarWinds, proactively identifying and addressing potential network issues
  • Participated in 24/7 on-call rotation, providing timely response and resolution to network emergencies and critical incidents
  • Analyzed INOC trouble tickets to diagnose and resolve network issues, ensuring uninterrupted service for customers
  • Utilized single-mode fiber with SC and LC connectors to establish connections between fiber panels and switches, ensuring reliable data transmission
  • Provided handoff ports and rate-limited download speeds to customers, aligning with contractual agreements and service level agreements
  • Interacted with external clients to understand requirements and provide technical solutions, ensuring customer satisfaction and retention
  • Contributed to inventory management projects, documenting materials and ensuring accurate records of network assets.

Access Planning Analyst I

Sprint - Overland Park, KS
06.2013 - 04.2014
  • Led conference calls with vendors such as AT&T, Verizon, and CenturyLink to coordinate implementation of 10-gigabit Ethernet network to network interface (NNI), ensuring seamless integration and high-speed connectivity
  • Coordinated circuit orders ranging from DS1 to OC-192 levels, ensuring timely deployment and optimal utilization of network resources
  • Collaborated with network planners to monitor and manage capacity usage across multiple states, providing insights for capacity planning and resource allocation
  • Updated tracking systems to reflect changes in circuit status, ensuring accurate and up-to-date inventory management
  • Utilized Microsoft Excel and NRM Software to analyze existing wireline and wireless capacity, facilitating informed decision-making for network expansion and enhancements
  • Presented capacity reports to Ericsson provisioning team, providing visibility into network usage and facilitating deployment of new services
  • Provided technical expertise and support to internal stakeholders, ensuring smooth implementation of network upgrades and enhancements.

Education

Master of Fine Arts - MFA - Cinematography and Film/Video Production

Savannah College of Art And Design
06-2026

Bachelor of Science (BS) - Electrical Engineering

University of Kansas
Lawrence, KS
05.2013

Skills

  • Network Configuration and Support
  • IP Addressing and Subnetting
  • Security technologies
  • Technical Support
  • Network Security
  • Network operations
  • Connectivity troubleshooting
  • Layer 2 Switching protocols
  • Layer 3 Routing
  • Access Control
  • Microsoft Office 365 proficiency
  • BGP routing

Timeline

Network Engineer

Quality Tech Services, Qts
10.2024 - Current

Network Analyst

KeenLogic
06.2023 - 03.2024

Operations Technician

Lumen Technologies
08.2018 - 04.2022

IT Analyst

Colorado Department of Higher Education - Greater Denver Area
01.2018 - 08.2018

Network Engineer

DataBank
04.2017 - 12.2017

System Engineer

Cerner Corporation - Kansas City, Missouri Area
08.2016 - 12.2016

Network Support Engineer

Velocity Staff - Leawood, KS
02.2016 - 05.2016

Network Administrator

Pomeroy
06.2015 - 02.2016

Network Engineer

Glotel, Inc.
02.2015 - 05.2015

Network Field Engineer

Unite Private Networks
08.2014 - 12.2014

Access Planning Analyst I

Sprint - Overland Park, KS
06.2013 - 04.2014

Bachelor of Science (BS) - Electrical Engineering

University of Kansas

Master of Fine Arts - MFA - Cinematography and Film/Video Production

Savannah College of Art And Design

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