Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

MATTHEW J. LOPATA

Orlando,FL

Summary

To obtain a position where my education and work experiences will be constructively utilized, and to create a positive impact in the position I am placed; with an eagerness to continue to grow and learn and further develop my skill set.

Overview

8
8
years of professional experience

Work History

OPC Representative

Holiday Inn Club Vacations
Orlando, FL
02.2025 - Current
  • Initiated and fostered conversations with hotel guests utilizing effective interpersonal and people skills.
  • Motivated guests by identifying and fulfilling needs, resulting in heightened excitement and engagement, leading to tour bookings.
  • Utilized essential discovery techniques to qualify guests interested in touring, enhancing sales success and overall guest experience.
  • Adhered to performance standards set forth by the company on a weekly and monthly basis, allowing for growth and opportunity to excel in my position.

In-House & CMP Marketing Manager

Capital Vacations
Daytona Beach, FL
07.2024 - 12.2024
  • Managed in-house marketing initiatives for three separate locations/resorts, while establishing connections and advancing a developing OPC program within the region.
  • Worked side by side with the sales team, holding weekly leadership meetings to ensure sales and marketing were on the same page. Discussed tour flow, tour targets, and growth for both departments.
  • Coordinated efforts with General Managers to drive improvements in guest service.
    While also working hand-in-hand to increase guest flow to the marketing desks.
  • Directed Tour Reception each day sales operated; facilitated tour confirmations and secured guest bookings to prevent cancellations
  • Managed all aspects of managerial functions encompassing scheduling, timecard processing, performance assessments, and necessary reporting

CMP Marketing Supervisor & Regional Onboard Trainer

Wyndham Destinations-Bonnet Creek
Orlando, FL
06.2023 - 07.2024
  • Executed manager responsibilities such as location visits, in-field support, team scheduling, and team time card management.
  • Led weekly discussions with team to evaluate objectives and boost morale and output.
  • Coordinated with hotel GMs and location leaders to uphold exceptional guest experience and resolve emerging issues
  • Conducted training for all new hires in the region, resulting in improved preparedness for CMP roles.
    Assisted in creating CMP training manual to provide clear guidelines and expectations.
  • Operated as a liaison at Tour Reception among sales and marketing, safeguarding tours, overseeing further objections, and managing guest expectations while assisting with any challenges that emerged.

In-House VIP Concierge

Hilton Grand Vacations-Grand Beach
Orlando, FL
10.2022 - 06.2023
  • Called and interacted with assigned VIPs and owner arrivals for that upcoming week; utilized the discovery process to tailor unique and special vacation experiences.
  • Greeted and welcomed VIPs upon arrival, ensuring a seamless experience throughout their stay.
  • Facilitated vacation ownership presentations, offering insights to eligible on-site owners, guests, and visitors.
  • Offer concierge services to guests by highlighting local dining experiences, attractions, and informing about promotional opportunities.
  • Facilitated booking and tracking of current and future marketing programs (owner events).

Universal Agent Supervisor (Marketing & Guest Services)

Wyndham-Ocean Walk
Daytona Beach, FL
01.2017 - 03.2018
  • Ensured floor presence to provide team support and maintain focus on job execution: managing guest check-ins alongside marketing functions, pursuing guest follow-ups (chase list), and fulfilling concierge obligations.
  • Coached representatives on handling guest objections and room matters, promoting successful issue resolution for both marketing and guest service purposes.
  • Delivered weekly performance evaluations to agents, ensuring alignment with success metrics.
    Provided additional training for agents falling behind on performance targets.
  • Collaborated on marketing calls with regional leadership; evaluated team statistics, tour flow, and site performance across the region

Education

Bachelor of Arts - Political Science & History

State University of New York At Buffalo (SUNY)
Buffalo, NY
05.2013

Advanced Regents Diploma with Honors - General Studies

West Canada Valley Central School District
Newport, NY
06.2009

Skills

  • Team leadership
  • Training and development
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Analytical and critical thinking
  • Relationship building

Accomplishments

2018 Club Elite In-House Marketer (WVO)

2022 Top VIP In-House Marketer (HGV)

2024 2x Leaders Circle Q3/Q4 (CV)

References

References available upon request.

Timeline

OPC Representative

Holiday Inn Club Vacations
02.2025 - Current

In-House & CMP Marketing Manager

Capital Vacations
07.2024 - 12.2024

CMP Marketing Supervisor & Regional Onboard Trainer

Wyndham Destinations-Bonnet Creek
06.2023 - 07.2024

In-House VIP Concierge

Hilton Grand Vacations-Grand Beach
10.2022 - 06.2023

Universal Agent Supervisor (Marketing & Guest Services)

Wyndham-Ocean Walk
01.2017 - 03.2018

Bachelor of Arts - Political Science & History

State University of New York At Buffalo (SUNY)

Advanced Regents Diploma with Honors - General Studies

West Canada Valley Central School District

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