MATTHEW JOERGENS
San Diego,CA
Summary
Restaurant Professional with ten years of experience in the restaurant industry, including five successful restaurant openings. Always with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Versed in planning daily operations, staffing and inventory management. Seeking to advance professional career in the restaurant industry as a full-time front of house manager.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Taproom Beer Co.
San Diego, CA
10.2020 - 11.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented successful social media campaigns to support company objectives.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Office Manager
Alvarez Bookkeeping Services
Chula Vista, CA
07.2019 - 09.2020
- Ensured the smooth running of accounting/bookkeeping office with all day-to-day activities
- Managed the receiving of payments and constructing payment plans
- Supported staff by coordinating with various third party vendors and coordinated professional, staff and client interactions; along with various other administrative duties.
Consultant
Comp 'n' Void Consulting
San Diego, CA
02.2016 - 05.2020
- Provide guidance for various establishments with a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions in order to optimize profits and overall dining experience by customers.
Assistant General Manager Of Operations
BO-beau kitchen + garden
La Mesa, CA
03.2018 - 07.2019
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Continually developed menu's for cocktail and beer lists
- Strong communication and interpersonal skills in order to establish positive relationships with guests and employees
- Interviewed, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Server
CUCINA urbana
San Diego, CA
01.2016 - 09.2017
- Consistently adhered to quality expectations and standards by assisting guests with making menu choices in an informative and helpful fashion
- Skillfully anticipated and addressed guests' service needs.
Front Of House Manager
Rustic Root
San Diego, CA
04.2015 - 08.2016
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Server
Banker's Hill Bar + Restaurant
San Diego, CA
09.2015 - 03.2016
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
Front of House Manager; Bar Manager; Head Server
Leroy's Kitchen and Lounge
Coronado, CA
06.2011 - 04.2015
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Used strong interpersonal skills to establish positive relationships with guests and employees
- Interviewed, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Answered questions about menu selections and made recommendations when requested.
Front of House Manager; Server
Gingham
San Diego, CA
12.2011 - 10.2012
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Developed and maintained exceptional customer service standards.
Front of House Manager; Head Server; Expeditor
Nico's Steak & Chop House
Chula Vista, CA
08.2008 - 05.2011
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness in all areas of the bar and front of house
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Effectively managed and assisted kitchen staff in producing food for dining
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Education
College of Staten Island of the City University of New York
Staten Island, NYSkills
- Customer-oriented
- Sommelier
- Staff development talent
- Strong leader
- Honed marketing skills
- Supervisory skills
- Hiring and training
- Operations management
- Adaptable
- Customer service oriented
- Following regulations
- Inventory monitoring
- Professional demeanor
- Inventory control
- Expert user of MS Word, Excel, and Outlook
- Knowledge of databases and spreadsheets
- Able to resolve minor software and hardware problems
- Exceptional internet research skills
- Demonstrated ability to create presentations in PowerPoint
- Social media skills
- Knowledge of POS systems (Micros, Aloha, and Opentable)
Professional References
- Ronnie Schwandt (Chef de Cuisine), 619-808-9115
- Richard Alvarez (Tax Accountant), 619-240-9442
- Joe Vaught (Restaurant Owner), 858-248-0509
Timeline
Assistant General Manager
Taproom Beer Co.
10.2020 - 11.2023
Office Manager
Alvarez Bookkeeping Services
07.2019 - 09.2020
Assistant General Manager Of Operations
BO-beau kitchen + garden
03.2018 - 07.2019
Consultant
Comp 'n' Void Consulting
02.2016 - 05.2020
Server
CUCINA urbana
01.2016 - 09.2017
Server
Banker's Hill Bar + Restaurant
09.2015 - 03.2016
Front Of House Manager
Rustic Root
04.2015 - 08.2016
Front of House Manager; Server
Gingham
12.2011 - 10.2012
Front of House Manager; Bar Manager; Head Server
Leroy's Kitchen and Lounge
06.2011 - 04.2015
Front of House Manager; Head Server; Expeditor
Nico's Steak & Chop House
08.2008 - 05.2011
College of Staten Island of the City University of New York
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