Matthew John

Performed diagnostics, repairs, and installations of automotive tires, using precision tools and equipment to ensure accuracy and adherence to industry safety standards.

Gained hands-on experience with various mechanical systems, developing problem-solving skills and attention to detail while addressing customer needs.

Applied technical knowledge to identify and troubleshoot mechanical issues, recommending solutions that improved vehicle safety and performance.

Maintained a safe, organized work environment by following OSHA and industry guidelines, contributing to a clean and efficient shop with zero safety incidents.

Led and managed a team of 10 employees, creating schedules, delegating tasks, and providing training to maintain smooth daily operations and a positive team environment.

Delivered excellent customer service by handling escalations and ensuring a welcoming and efficient service experience, boosting customer retention and satisfaction.

Oversaw inventory management, ensuring stock levels were optimized, and maintaining product availability to meet customer demand.

Managed financial operations, including cash flow, daily reconciliations, and budgeting, resulting in accurate financial reporting