Matthew Johnson
Cockeysville,MD
Summary
Hardworking Restaurant Manager with two years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Im also looking to grow in a company where I can keep going up the ladder and run my own branch; and develop more with taking classes as well as personal development.
Overview
18
18
years of professional experience
Work History
Disk Jockey
DJ Johnson entertainment
Cockeysville, MD
08.2018 - Current
- Helped increase active listener audience by posting updates on station's social media pages.
- Planned shows by selecting music and topics and writing content.
- Researched topics before writing scripts and reporting on findings.
- Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song.
- Called out to guests via microphone, encouraging dancing and participation in upbeat songs at weddings and other celebrations.
- Met with clients and discussed options for music and particular songs for each special event.
- Organized 300 shows and created segment sheets for 100 employees.
- Mixed, cut and sampled recorded music using DJ controllers, CDJs, or DJ mixers.
- Set up and operated audio and video equipment at diverse events.
- Performed sound checks to verify proper equipment operation.
- Communicated with venue owners to determine music preferences, scheduling and anticipated event attendance.
- Accepted song requests from event guests.
- Engaged guests with group dances, competitions and games.
- Drafted invoices for services rendered and collected payments from customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Jones Junction
Bel Air, MD
08.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Provided follow-up customer service after a car sale was completed.
- Created detailed reports of daily sales activities for management review.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
Restaurant Manager
Pats Select Pizza And Grill
Aberdeen, MD
08.2020 - 08.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
Mechanical Insulator
Old Dominion Insulation
White Marsh, MD
10.2020 - 10.2021
- Assisted in the installation of new machines and equipment.
- Installed mechanical insulation to pipes, vessels, and ducts in accordance with project specifications.
- Performed insulation removal from existing equipment and surfaces.
- Measured, cut, and fit insulating materials to cover surfaces of pipes, tanks, and other industrial equipment.
- Applied adhesives or fasteners to secure insulation in place.
- Ensured all insulation was installed correctly according to industry standards.
- Removed old insulation from piping systems as needed prior to installation of new material.
- Inspected completed work for conformance to applicable codes and standards.
- Maintained accurate records of time spent on each job site as well as materials used during the project.
- Repaired damaged insulation on pipes, valves, flanges, pumps, tanks and other related equipment.
- Utilized a variety of hand tools including saws, knives, staplers, hammers and screwdrivers during the course of daily duties.
- Cleaned up job sites after completing tasks by removing excess debris and discarded material.
Sign Installer
Northeastern Signs
Baltimore, MD
03.2016 - 05.2018
- Prepared surfaces and applied vinyl lettering, logos, and graphics to vehicles and other substrates.
- Installed signs on walls, buildings, poles, windows, and other structures according to specifications.
- Operated a variety of tools including saws, drills, grinders, routers, sanders, ladders and lifts.
- Measured precise locations for sign installation using tape measures or laser levels.
- Assembled signage components such as posts and frames with nuts and bolts.
- Removed existing signage from surfaces while preserving the integrity of the surface.
- Applied primer coatings to ensure proper adhesion of new signs to surfaces.
- Utilized appropriate safety equipment such as hard hats and gloves during installations.
- Cut materials according to measurements for fabrication purposes using various hand tools.
- Cleaned up work sites after installation was complete by disposing of trash properly.
- Inspected existing signs for damage or wear in order to determine repair needs.
Pizza Delivery Driver
Domanick's pizza and Grill
Parkville, MD
11.2013 - 02.2016
- Greeted customers upon arrival, took orders and provided product knowledge.
- Prepared pizzas according to customer specifications.
- Ensured all food safety regulations were followed during preparation process.
- Assisted customers with questions or complaints regarding their orders.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Managed inventory levels of food items used for pizzas ensuring adequate stock at all times.
- Received incoming shipments from vendors verifying quality and quantity of products received.
Carpenter
ACC building and remodeling
Baltimore, MD
11.2007 - 11.2013
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Repaired or replaced damaged structures or components.
- Built jigs and fixtures to assist in the production of parts.
- Read blueprints, schematics and drawings to determine layout requirements.
- Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Cut countertops from laminated material following template measurements.
- Laid out flooring patterns according to design templates or customer specifications.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Inspected completed projects for quality assurance purposes before delivering them to customers.
Marine Corps
United States Marine Corps
Parris Island , SC
08.2006 - 11.2007
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06.2007
Associate of Arts - Bible Studies
Maryland Bible Collage
6023 Moravia Park Drive Skills
- Customer Service Best Practices
- Restaurant Operations Management
- Service Delivery Management
- Delegating Assignments and Tasks
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Monitoring Food Preparation
- Money Handling
- Training and Onboarding
- Supply Ordering and Management
- Performance Improvement
- Menu Pricing and Writing
- Back of House Management
- Building Maintenance
- Recruitment and Hiring
- Quality Assurance
- Managing Deliveries
- Relationship Building
- Scheduling Staff
- Problem-Solving
- Documentation and Recordkeeping
- Investigating Complaints
- Employee Performance Evaluations
- Health Code Compliance
- Portion Control
- Front of House Management
- Problem Solving
- TIPS Certified
- Labor and Food Cost Control
- Inventory Management
- Organization and Prioritization
- Full Service Restaurant Background
- Hiring and Training
- Influencing and Persuasive
- Stable Work History
- Supervisory Skills
Timeline
Sales Associate
Jones Junction
08.2023 - 12.2024
Mechanical Insulator
Old Dominion Insulation
10.2020 - 10.2021
Restaurant Manager
Pats Select Pizza And Grill
08.2020 - 08.2023
Disk Jockey
DJ Johnson entertainment
08.2018 - Current
Sign Installer
Northeastern Signs
03.2016 - 05.2018
Pizza Delivery Driver
Domanick's pizza and Grill
11.2013 - 02.2016
Carpenter
ACC building and remodeling
11.2007 - 11.2013
Marine Corps
United States Marine Corps
08.2006 - 11.2007
High School Diploma -
Parkville High School & Center For Math/Science
Associate of Arts - Bible Studies
Maryland Bible Collage
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