Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Matthew Johnson

Westbrook,ME

Summary

Dynamic leader with extensive experience at SaveAlot Food Stores, adept in boosting sales and customer satisfaction through strategic planning and effective team management. Excelled in inventory control and customer service, enhancing store operations and employee performance. Skilled in POS systems and fostering strong team leadership, achieving significant improvements in efficiency and profitability.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

SaveAlot Food Stores
04.2015 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Meat Department Manager

SaveAlot Food Stor
04.2015 - 09.2024
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Trained new employees on handling, safety and stocking procedures.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Trained new employees in company policies, best practices, and procedures for handling meat products safely.
  • Increased department efficiency by implementing new inventory management systems and procedures.
  • Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
  • Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
  • Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
  • Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
  • Streamlined workflow processes within the department, resulting in increased productivity among team members.
  • Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
  • Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
  • Conducted regular inventories of stock and documented losses using Software.
  • Spearheaded initiatives to improve overall operations efficiency within the Meat Department by analyzing data on sales trends and adjusting strategies accordingly.
  • Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

Diploma - General Studies

Deering Highschool
Portland, ME
06.2004

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Employee Scheduling
  • Hiring and Training
  • Staff Management
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Goals and performance
  • Display Setup
  • Loss Prevention
  • Employee Coaching
  • Sales expertise
  • Sales Techniques
  • Strategic Planning
  • Relationship building and management
  • Sales Growth
  • Issue Resolution
  • Staff Scheduling
  • Transaction Processing
  • Stock Rotations
  • Order Management
  • Inventory counting
  • Sales Strategies
  • Records Management
  • Shift Scheduling
  • Microsoft Office Suite
  • Strategic Merchandising
  • Business development and planning
  • Flexible Schedule
  • Scheduling Coordination
  • Business Development
  • Records Maintenance
  • Incident Reports
  • Assignment Delegation
  • Database Management
  • Operations Oversight
  • Operations
  • Marketing and Promotions
  • Workforce Management
  • Performance Evaluations
  • Regulatory Compliance
  • Systems and software expertise
  • Human resource policies
  • Cost Control
  • Motivational Techniques
  • Department Oversight
  • Billing
  • Vendor Management
  • Consultative Sales
  • Process Improvements
  • Quickbooks

Additional Information

I have excellent work ethic. I worked for my previous employer for almost 10 years without a single vacation taken. I worked 6 days a week, did not call out, and worked an average of 60 hours per week. Punctuality is important to me, I’m always on time, and respect company time as well. I’m driven, and love being part of a team, and bring a lot of management experience with me. I worked directly alongside the Store Manager doing the same tasks, well also running the meat department by myself. I work hard, have a great sense of humor, and get things done. I would truly love, and hope that this opportunity to be a part of the Windham Walmart team is still available. Thank you for your time.


Timeline

Assistant Store Manager

SaveAlot Food Stores
04.2015 - 09.2024

Meat Department Manager

SaveAlot Food Stor
04.2015 - 09.2024

Diploma - General Studies

Deering Highschool

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