Summary
Overview
Work History
Education
Timeline
Generic

MATTHEW JOHNSON

Customer Service Specialist
Folsom,US

Summary

Motivated and detail-oriented professional with a strong passion for people development, organizational culture, and effective workplace communication. Known for building positive relationships, fostering team collaboration, and maintaining confidentiality in sensitive situations. Skilled in conflict resolution, onboarding, administrative support, and employee engagement. Eager to leverage interpersonal strengths and organizational skills in a dynamic Human Resources role to support business goals and enhance employee experience.

Overview

6
6
years of professional experience

Work History

Shift Lead FT

Dutch Bros
03.2024 - Current
  • Managed a team of up to 58 employees, ensuring consistent delivery of high-quality service across daily operations.
  • Oversaw staffing logistics to maintain optimal coverage and efficiency for day-to-day functions.
  • Directed daily operational activities, including quality control, to uphold high levels of customer satisfaction.
  • Ensured strict adherence to company policies and standards, fostering a culture of accountability and a strong work ethic among staff.

RBT

Advance Kids
08.2023 - 08.2024
  • Improved communication and behavioral skills in Autistic children ages 4-9 within a clinical setting
  • Conducted functional behavior assessments with an array of clients all with different needs and behavior plans to identify triggers and patterns of challenging behaviors.
  • Adapted instructional methods according to each client's learning style, maximizing progress towards goals.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.

Shift Lead

Dutch Bros
03.2022 - 03.2023
  • Maintained proper staffing levels by managing schedules, and adjusting in real time as needed with up to 58 staff members at a time
  • Ensured all drinks and customer interactions met Dutch Bros' quality and service standards.
  • Provided hands-on training and ongoing coaching to team members, promoting a strong work ethic, and team culture.

Barista

Dutch Bros
03.2021 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation and properly communicating with all required parties and management
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Line Cook

Rubios Costal Grill
05.2019 - 05.2021
  • Managed and instructed up to 15 staff members of proper work preparation and service
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Education

Bachelor of Arts - Psychology

Sacramento State University
Sacramento
05.2001 -

Associate of Arts - Psychology

San Joaquin Delta College
Stockton, CA
05.2001 -

Timeline

Shift Lead FT

Dutch Bros
03.2024 - Current

RBT

Advance Kids
08.2023 - 08.2024

Shift Lead

Dutch Bros
03.2022 - 03.2023

Barista

Dutch Bros
03.2021 - 03.2022

Line Cook

Rubios Costal Grill
05.2019 - 05.2021

Bachelor of Arts - Psychology

Sacramento State University
05.2001 -

Associate of Arts - Psychology

San Joaquin Delta College
05.2001 -

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