Matthew Jones
Franklin,Virginia
Summary
- Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory & reporting.
- Demonstrated abilities in Communications equipment repair, implementation, maintenance following & exceeding company expectations.
Overview
12
12
years of professional experience
Work History
Spectrum Field Technician 5.5
Charter Spectrum
07.2019 - Current
- Utilized safe practices to minimize potential hazards through proper adherence to safety & company policies.
- Trained & guided new technicians to equip with skills & knowledge needed to efficiently perform work.
- Enacted successful repairs by applying technical skills & operations knowledge.
- Worked with diverse types of weather & ground conditions.
- Completed new connects, reconnects, repairs, & service changes for Residential & Business customers.
- Planned layouts & ran cable into buildings; through walls, attics, & crawl spaces.
- Diagnosed & resolved complex customer issues involving repair & support of voice, data, VoIP, & video applications.
- Promptly communicating & helping other employees while completing 5-9 jobs per day.
General Manager
RJ'S Auto Plus
03.2015 - 06.2019
- Introduced new methods, practices, & systems to reduce turnaround time, while maintaining proper & up to date Safety practices.
- Provided thoughtful guidance to personnel in navigating & resolving snags in productivity including Hiring & Termination of Employees.
- Monitored financial performance, set budgets & controlled expenses to provide financial stability.
- Negotiated price & service with customers & vendors to decrease expenses & increase profit while adhering to Legal & Safety standards.
- Cultivated & strengthened lasting client relationships using strong issue resolution & dynamic communication skills.
Owner
WEHTTAM REPAIR TECH
06.2014 - 06.2019
- Installation & Repairs of various devices including but not limited to; Cellphones, TVs, Laptops, Stereos for home & automotive use, CB, Ham, & Emergency Response Radios & Equipment.
- Managed day-to-day business operations: Job finding, Scheduling, Customer Relations, Accounting.
- Fixed circuit boards & wire harness problems using schematics, wiring diagrams, & testing instruments.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper function.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Foreman
RJ'S Auto Body LLC
06.2012 - 03.2015
- Repaired and Maintained several aspects including but not limited to; Electrical systems, HVAC systems, Air & Electric Tools , Sand/Bead Blasting systems, Paint Application & Safety systems.
- Evaluated OEM manufacturer schematics & service documentation to identify parts to order & proper installation procedures.
- Prepared cost estimates for vehicle repairs & provided detailed documentation for customer review.
- Diagnosed & repaired various mechanical & electrical problems on diverse vehicle makes & models.
Education
High School Diploma -
Southampton High School
Courtland, VA06.2012
Skills
- Graphic Design, CAD designing, 3D Printing, Laser Engraving/Cutting, Home & Automotive Electrical Repairs & Modifications
- Advanced CAD for Architectural, Engineering, Electrical Drafting & Production
- Quality Management & Communication for both customers & employees
Timeline
Spectrum Field Technician 5.5
Charter Spectrum
07.2019 - Current
General Manager
RJ'S Auto Plus
03.2015 - 06.2019
Owner
WEHTTAM REPAIR TECH
06.2014 - 06.2019
Foreman
RJ'S Auto Body LLC
06.2012 - 03.2015
High School Diploma -
Southampton High School
Similar Profiles
Derrick CoonDerrick Coon
Account Management Representative at Charter SpectrumAccount Management Representative at Charter Spectrum
Paulina GarciaPaulina Garcia
Video Repair Agent at Charter SpectrumVideo Repair Agent at Charter Spectrum
Niara SmithNiara Smith
Retention Specialist at Charter SpectrumRetention Specialist at Charter Spectrum