Matthew Jones
Franklin,Virginia
Summary
- Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory & reporting.
- Demonstrated abilities in Communications equipment repair, implementation, maintenance following & exceeding company expectations.
Overview
12
12
years of professional experience
Work History
Spectrum Field Technician 5.5
Charter Spectrum
07.2019 - Current
- Utilized safe practices to minimize potential hazards through proper adherence to safety & company policies.
- Trained & guided new technicians to equip with skills & knowledge needed to efficiently perform work.
- Enacted successful repairs by applying technical skills & operations knowledge.
- Worked with diverse types of weather & ground conditions.
- Completed new connects, reconnects, repairs, & service changes for Residential & Business customers.
- Planned layouts & ran cable into buildings; through walls, attics, & crawl spaces.
- Diagnosed & resolved complex customer issues involving repair & support of voice, data, VoIP, & video applications.
- Promptly communicating & helping other employees while completing 5-9 jobs per day.
General Manager
RJ'S Auto Plus
03.2015 - 06.2019
- Introduced new methods, practices, & systems to reduce turnaround time, while maintaining proper & up to date Safety practices.
- Provided thoughtful guidance to personnel in navigating & resolving snags in productivity including Hiring & Termination of Employees.
- Monitored financial performance, set budgets & controlled expenses to provide financial stability.
- Negotiated price & service with customers & vendors to decrease expenses & increase profit while adhering to Legal & Safety standards.
- Cultivated & strengthened lasting client relationships using strong issue resolution & dynamic communication skills.
Owner
WEHTTAM REPAIR TECH
06.2014 - 06.2019
- Installation & Repairs of various devices including but not limited to; Cellphones, TVs, Laptops, Stereos for home & automotive use, CB, Ham, & Emergency Response Radios & Equipment.
- Managed day-to-day business operations: Job finding, Scheduling, Customer Relations, Accounting.
- Fixed circuit boards & wire harness problems using schematics, wiring diagrams, & testing instruments.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper function.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Foreman
RJ'S Auto Body LLC
06.2012 - 03.2015
- Repaired and Maintained several aspects including but not limited to; Electrical systems, HVAC systems, Air & Electric Tools , Sand/Bead Blasting systems, Paint Application & Safety systems.
- Evaluated OEM manufacturer schematics & service documentation to identify parts to order & proper installation procedures.
- Prepared cost estimates for vehicle repairs & provided detailed documentation for customer review.
- Diagnosed & repaired various mechanical & electrical problems on diverse vehicle makes & models.
Education
High School Diploma -
Southampton High School
Courtland, VA06.2012
Skills
- Graphic Design, CAD designing, 3D Printing, Laser Engraving/Cutting, Home & Automotive Electrical Repairs & Modifications
- Advanced CAD for Architectural, Engineering, Electrical Drafting & Production
- Quality Management & Communication for both customers & employees
Timeline
Spectrum Field Technician 5.5
Charter Spectrum
07.2019 - Current
General Manager
RJ'S Auto Plus
03.2015 - 06.2019
Owner
WEHTTAM REPAIR TECH
06.2014 - 06.2019
Foreman
RJ'S Auto Body LLC
06.2012 - 03.2015
High School Diploma -
Southampton High School
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