Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Matthew Jones

Fayetteville,NC

Summary

Adaptable IT Administrator with 4 years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences. Skilled IT Adminstrator qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable IT Administrator with strong ability in Hardware and infrastructre . Offering administrative control over users and TS level information . Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT Administrator position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a administrator role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated Information Technology student seeking internship in IT Administrator to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Diligent College Student focused on Information Technology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Administrator

US Army
Fayetteville, NC
11.2019 - Current
  • Oversaw daily operational integrity and uptime for a network comprising 250,000 user accounts, ensuring optimal performance and user satisfaction
  • Lead cryptographic management at the brigade level, incorporating comprehensive audit responsibilities to ensure transparency and security
  • Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
  • Performed regular backups of critical systems using backup software tools.
  • Provided technical support for users with complex IT issues.
  • Troubleshot network connectivity problems between remote sites and headquarters.
  • Developed policies and procedures related to computer security measures.
  • Implemented new technologies to improve system reliability and efficiency.
  • Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
  • Managed a suite of 13 SOF Deployable Nodes (SDN), coordinating deployment and operational functionality across strategic locations
  • Directed international communications operations, managing radios and executing long-distance radio communications (HF, UHF, VHF, SAT, and LOS), enhancing global connectivity
  • Administered government cellphone programs utilizing UEM and Purebred applications, collaborating with the Brigade-level phone manager for the deployment of updates and maintenance schedules
  • Entrusted with fiscal responsibilities for assets valued at $5.8 million, demonstrating exceptional financial stewardship and accountability
  • I supervised and mentored a team of 8 lower-enlisted soldiers, fostering professional development and ensuring adherence to military standards and protocols
  • Effectively dual-hatted in the roles of 25B (Information Technology Specialist) and 25U (Signal Support Systems Specialist), demonstrating versatility and expertise in communications and information technology.
  • Installed, configured, and maintained hardware such as servers, computers, and printers.
  • Maintained the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Created user accounts in Active Directory and assigned appropriate permissions.
  • Monitored system performance to ensure optimal availability of services.
  • Managed virtual machines running on Hyper-V platform including creating snapshots for quick recovery from errors or failures.
  • Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
  • Deployed patches on all desktops and servers in order to maintain security standards within the organization.
  • Assisted with the installation of new applications on workstations and servers.
  • Performed periodic maintenance tasks such as disk defragmentation and virus scanning.
  • Set up file sharing protocols such as SFTP and FTP for secure data transfer across networks.
  • Conducted research into emerging technologies in support of system development efforts.
  • Configured VPN tunnels between remote sites for secure communication over public networks.
  • Provided technical guidance to staff members regarding best practices in IT operations.
  • Responded promptly to incidents reported by users via phone or email tickets.
  • Analyzed logs from various systems to detect potential security threats or anomalies.
  • Directed installation, maintenance, and reporting for servers and systems, triaging service calls, and prioritizing tickets based on related technical factors.
  • Directed daily assignments and processed workflows.
  • Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters.
  • Spearheaded the automation of several system administration functions, reducing the required billable hours of intervention.
  • Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisory expertise.
  • Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
  • Maintained disk storage by verifying and preserving terabytes across physical locations.
  • Performed data backups and disaster recovery operations.
  • Diagnosed, troubleshot, and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Installed security software to protect networks.
  • Designed, configured and tested computer hardware and operating system software.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Increased system security and performance with proactive changes.
  • Implemented and provided technical support for voice services and equipment.
  • Maintained inventory of parts for emergency repairs.
  • Configured, monitored, and maintained email applications or virus protection software.
  • Analyzed equipment performance records to determine the need for repair or replacement.
  • Conferred with network users about solutions to existing system problems.
  • Planned, tested, and supported high-availability infrastructures.
  • Consult users to determine areas in need of improvement.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Gathered data pertaining to customer needs to identify, predict, and evaluate system and network requirements.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Promoted continuous improvement in IT governance processes.
  • Submitted recommendations regarding infrastructure overhauls.
  • Spearheaded server infrastructure development, quality control, staging, and production operations.

Education

High School Diploma -

Kempsville High School
Virginia Beach, VA
06-2018

Skills

  • Leadership and Team Management
  • Financial Oversight and Management
  • Cryptocurrency Management and Auditing
  • Communications and Network Operations (HF, UHF, VHF, SAT, LOS)
  • SOF Deployable Nodes (SDN) Management
  • Government Cellphone Program Administration
  • Information Technology and Systems Support
  • Military Standards and Protocols

Affiliations

[List any relevant professional affiliations here]

Certification

Comptia Security+

SDN MV2

HV2 UNFD

SDN-LVX V1

Timeline

IT Administrator

US Army
11.2019 - Current

High School Diploma -

Kempsville High School
Matthew Jones