Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Jones

American Canyon,CA

Summary

Front of House and Back of house leader with significant experience in both sides of operations, known for exceptional customer service and team collaboration. Proven ability to seamlessly adapt to changing needs while focusing on achieving results. Skilled in staff management, conflict resolution, and enhancing guest experiences with warm and professional demeanor.

Overview

4
4
years of professional experience

Work History

BOH/FOH Lead

Cookies Napa
12.2023 - 07.2025
  • Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices.
  • Boosted team morale and performance through effective communication and motivational strategies.
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.

Lead Budtender

Eagle Eye
10.2022 - 12.2023
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Lead Budtender

V-Town Farms
07.2021 - 10.2022
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Managed efficient cash register operations.

Education

Certificate - Budtender Certification

Oaksterdam
05.2021

High School Diploma -

American Canyon High School
American Canyon, CA
06.2013

Skills

  • Merchandising and Display
  • Customer Needs Assessments
  • Exceeding Customer Expectations
  • Security Practices
  • Sales and Promotions
  • Loyalty Programs
  • Meeting Sales Goals
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Goal Attainment
  • Retail Merchandising
  • Creative Solutions
  • Discussing Cannabis
  • Safety and Cleanliness Standards

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved making a organized inventory system by categorizing the inventory into item, date, and storage place with accuracy and efficiency.
  • Achieved sales by upselling and encouragement with accuracy and efficiency.

Timeline

BOH/FOH Lead

Cookies Napa
12.2023 - 07.2025

Lead Budtender

Eagle Eye
10.2022 - 12.2023

Lead Budtender

V-Town Farms
07.2021 - 10.2022

High School Diploma -

American Canyon High School

Certificate - Budtender Certification

Oaksterdam

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