Matthew Jones
Wildwood
Summary
Results-driven Operations Supervisor with over 10 years of experience in warehouse and inventory management, including leadership roles at Kroger and Nestlé Waters. Expert in KPI execution, workforce development, inventory control, and fostering a proactive safety culture. Proven track record in process improvements, cross-functional collaboration, and frontline leadership in high-volume environments, resulting in enhanced efficiency and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Kroger Fulfillment Center
03.2021 - Current
- Supervised teams of 15-30 warehouse associates, optimizing daily KPIs across safety, service, and cost to consistently meet or exceed targets.
- Trained and developed team members through targeted coaching, feedback, and performance management, improving overall team readiness and engagement.
- Built and maintained a dynamic, frontline-driven safety culture via regular observations, follow-ups, and compliance programs, reducing incidents and promoting a zero-harm environment.
- Adapted labor and cost strategies to handle volume fluctuations, ensuring efficient operations and minimizing downtime.
- Led onboarding and training for new hires, facilitating seamless integration and rapid performance ramp-up.
- Analyzed and reported weekly KPI trends, labor metrics, and accuracy rates to warehouse managers and corporate stakeholders, driving data-informed decisions.
- Contributed to continuous improvement initiatives, enhancing team engagement and boosting overall KPI performance.
Super User / Inventory Coordinator
Nestlé Waters North America
06.2014 - 12.2020
- Managed key inventory functions (FEFO, bad goods, orphan pallets, Visitrak), increasing inventory accuracy by 4% and FEFO compliance by 8%.
- Leveraged SAP for precise inventory tracking and trained staff on system tools and processes, enhancing operational efficiency.
- Performed cycle counts, audits, and root cause analyses to maintain inventory accuracy and ensure process adherence.
- Developed and implemented process improvements that elevated the Zephyrhills factory from 11th to 2nd nationally in performance rankings.
- Created and coordinated work plans and operational reviews to align teams with business objectives and foster goal achievement.
- Forged strong cross-functional relationships with Sales, Field Operations, Transportation, and HR to meet customer demand and enforce policy compliance.
- Delivered regional training and competency development support, including action checklists and onboarding materials, to build skilled teams.
- Supervised 10-15 frontline associates in leadership capacities multiple times weekly, ensuring order accuracy, timely shipping/receiving, and operational effectiveness.
- Reported on labor hours, order accuracy, and efficiency metrics to management, supporting strategic optimizations.
Education
High School Diploma - undefined
Zephyrhills High School
Zephyrhills, FL01.2008
Skills
- KPI Execution (Safety, Service, Cost)
- Warehouse & Inventory Operations
- SAP & Visitrak Systems
- Safety Observation & Compliance Programs
- Cross-Functional Collaboration
- Leadership & Performance Coaching
- Labor & Cost Optimization
- Onboarding & Training Development
- Process Improvement & Goal Alignment
- Data Reporting & Root Cause Analysis
Certification
CPR / First Aid Certified
Timeline
Operations Supervisor
Kroger Fulfillment Center
03.2021 - Current
Super User / Inventory Coordinator
Nestlé Waters North America
06.2014 - 12.2020
High School Diploma - undefined
Zephyrhills High School