Matthew Jordan
York,PA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Transgard LLC. Excelled in workflow optimization and team leadership, driving improved performance outcomes and establishing robust vendor relationships. Skilled in logistics management and problem-solving, consistently delivering results by empowering teams and streamlining processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Transgard LLC
01.2015 - 06.2024
- Directed operations staff to maintain compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Evaluated employee performance on a regular basis, creating actionable plans to improve productivity.
- Developed and maintained relationships with external vendors and suppliers.
- Established clear lines of communication resulting in improved customer satisfaction through prompt resolution of concerns.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Built strong customer relationships through effective communication and rapport.
- Managed inventory and supply chain operations, ensuring prompt and precise delivery of goods and services.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Handled the responsibilities of overseeing demand planning, purchasing, and logistics.
Field Service Technician
Transgard LLC
06.2014 - 09.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Education
Bachelor of Science - Operations Management
University of New Hampshire
Manchester01.2025
Associate of Applied Science - Electrical Engineering
YTI Career Institute
York, PA01.2025
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Inventory Management
- Workflow Optimization
- Process Improvement
- Logistics Management
- Purchasing and procurement
- Salesforce proficiency
- QuickBooks proficiency
Certification
- Lean Six Sigma (Green Belt) Certification - International Association for Six Sigma Certification.
Timeline
Operations Manager
Transgard LLC
01.2015 - 06.2024
Field Service Technician
Transgard LLC
06.2014 - 09.2023
Bachelor of Science - Operations Management
University of New Hampshire
Associate of Applied Science - Electrical Engineering
YTI Career Institute
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