Matthew Jordan
Fallston,MD
Summary
Dynamic IT Specialist with extensive experience at the Social Security Administration, leading over 100 software releases. Proven SCRUM Master skilled in Agile methodologies and process improvement. Adept at technical documentation and team leadership, enhancing testing efficiency and fostering collaboration across diverse teams. Committed to delivering high-quality solutions and driving project success.
Overview
22
22
years of professional experience
Work History
IT Specialist (SYSANA) – Grade 13
Social Security Administration Headquarters
09.2006 - Current
- Technical Lead on 100+ software releases of 9 different software applications since 2006
- SCRUM Master utilizing Agile and Kanban SDLC processes on 20+ software releases across 4 different software applications during the past 3 years
- Analyzed, prototyped, recommended, and implemented process and tool efficiency enhancements across the SDLC in Agile, Kanban, and Waterfall development environments
- Project manager of multiple application releases, "Tiger Team" initiatives, various workgroup efforts, and acting Branch Chief
- Responsible for the creation and execution of manual and automated test suites against deployed software builds
- Organized and coordinated integration testing efforts between multiple internal and external organizations
- Implemented process and tool enhancements to support and standardize metrics and reporting across software applications
- Research and presentation of potential SDLC tool and process enhancements to upper management
- Creation of technical documentation including test plans, software release reports, white papers, and training materials
- Triage, analysis, review, and tracking of internal software defects and user-reported production issues
Lead IT Specialist (SYSANA) – Grade 13
Social Security Administration Headquarters
09.2005 - 09.2006
- Team Lead for a staff of 6 requirements analysts on a technically complex WebSphere MQ (IBM MQ) software implementation designed to facilitate communication between dozens of applications utilizing millions of daily transactions
- Assigned tasks to team members and monitored team progress
- Collected, reviewed, and distributed release specific requirements and technical implementation documentation
- Responsible for multiple project management tasks including building project plans in Microsoft Project, monitoring external dates and dependencies, monitoring internal team tasks, and reporting project status to upper management
- Organized and moderated requirements gathering, peer review, development review, and user review sessions
IT Specialist (APPSW) - Grade 12
Social Security Administration Headquarters
09.2004 - 09.2005
- Software testing engineer for 3 interconnected software applications
- Prototyped and implemented connection between test management software and automated testing tools to enhance project status tracking and metrics
- Created and executed manual and automated test scripts for each new software build
- Initiated, planned, coordinated, and executed the integration of requirements management software to test management software
- Prepared and staged multiple presentations to upper management on testing tool R&D efforts and process improvement implementations
- Organizer and founding member of agency-wide testing standards workgroup
Application Program Analyst
Lockheed Martin IT
12.2002 - 09.2004
- Worked as a contractor resource in the Social Security Administration Disability Systems organization
- Planned test cases, populated test data, constructed test sets, and performed manual and automated application testing
- Organized and lead interface testing effort between disability claim entry/management software and newly created unstructured data repository
Education
Computer Information Systems
Stevenson University (Villa Julie College)
Stevenson, MDSkills
- Project Management, Team Leadership, and Project Reporting/Metrics
- Software Development Lifecycle Expertise (Agile, Kanban, DevOps, Test Driven Design, Waterfall)
- Software Development Lifecycle Tools (DigitalAI Agility, Jira, Application Lifecycle Management)
- Process Analysis and Risk Assessment
- Technical Software Solution Research, Presentation, and Implementation
- Application Requirements Elicitation, Analysis, and Documentation (User Stories, Use Cases, Detailed Functional Requirements)
- Manual and Automated Application Testing Tools and Methodologies
- Project Team, Interfacing Application, and End-User Support
- Technical Skills Include SQL, Visual Basic, XML, JSON, and Microsoft Word and Excel Macros (VB Script)
Timeline
IT Specialist (SYSANA) – Grade 13
Social Security Administration Headquarters
09.2006 - Current
Lead IT Specialist (SYSANA) – Grade 13
Social Security Administration Headquarters
09.2005 - 09.2006
IT Specialist (APPSW) - Grade 12
Social Security Administration Headquarters
09.2004 - 09.2005
Application Program Analyst
Lockheed Martin IT
12.2002 - 09.2004
Computer Information Systems
Stevenson University (Villa Julie College)
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