Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Jose

Omaha,Nebraska

Summary

Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy while utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Optician

Family Eyecare Center
04.2022 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Private Caregiver

Self-employeed
05.2018 - 03.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
  • Assisted patients with self-administered medications
  • Maintained clean, safe, and well-organized patient environment
  • Built strong relationships with clients to deliver emotional support and companionship
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs

MCR II, III

Nationwide Insurance Company
09.2015 - 05.2018
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Reduced average call time 24% with optimal call control and proper use of internal knowledge bases.

Medical Claims Associate

United Healthcare
01.2015 - 09.2015
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Calculated adjustments, premiums and refunds.
  • Analyze and interpret reimbursement data.
  • Maintained strong knowledge of medical terminology to better understand services and procedures.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Modified, updated and processed existing policies

Health Advocate

United Healthcare
06.2013 - 01.2015
  • Helped members navigate enrollment process and choose appropriate options.
  • Resolved problems related to benefits, eligibility and claims.
  • Familiar with Medicare/Medicaid rules and regulations.
  • Handled 50-70 daily inbound calls from health plan customers.
  • Provided information such as copay and premium details, pre-approval procedures.
  • Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.
  • Served as subject matter expert in answering questions from colleagues regarding benefits.
  • Maintained accurate, legible and current documentation.

Server Shift Leader

Biaggi's Ristorante Italiano
02.2011 - 04.2013
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Cultivated warm relationships with regular customers.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with back of the house to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Provided server with detailed customer metrics
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bachelor of Science - Business-Psychology

Nebraska Wesleyan University
Lincoln, NE
05.2000

Skills

  • Customer Service
  • Account Management
  • HIPAA Regulatory Compliance
  • Insurance Coverage Verification
  • Cost Reporting
  • Complex Problem-Solving
  • Client Documentation
  • Records Maintenance
  • Time Management
  • Community Activities
  • Payment Collection
  • Active Listening

Timeline

Optician

Family Eyecare Center
04.2022 - Current

Private Caregiver

Self-employeed
05.2018 - 03.2022

MCR II, III

Nationwide Insurance Company
09.2015 - 05.2018

Medical Claims Associate

United Healthcare
01.2015 - 09.2015

Health Advocate

United Healthcare
06.2013 - 01.2015

Server Shift Leader

Biaggi's Ristorante Italiano
02.2011 - 04.2013

Bachelor of Science - Business-Psychology

Nebraska Wesleyan University

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Matthew Jose