MATTHEW JOSEPH

• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Trained, coached and managed my team of retail staff members.
• Monitored daily KPIs to optimize my store's performance.
• Set and implemented strategic goals and initiatives for my team to align with the store's vision.
• Solved problems and resolved conflicts for my team members and customers.

• Oversaw day-to-day store operations of both my diy and commercial departments to create the most efficient and profitable operational outcome.
• Interviewed, hired, trained and coached my prospective employees according to store needs.
• Solved problems and resolved conflicts for my team members and customers.
• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
• Facilitated open communication between departments to improve collaboration among my team.
• Operated a variety of machinery and tools safely and efficiently.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

• Demonstrated superior customer service skills to ensure customer satisfaction.
• Performed sales floor work, such as greeting and assisting customers, stocking shelves and complementary food and beverage while customers waited.
• Served as a liaison between the mechanic and customer during the inspection process.
• Negotiated with customers on price and other terms to reach mutually satisfactory agreement.
• Attained sales goals while complying with company policies and procedures.
• Operated a variety of machinery and tools safely and efficiently.

Executed routine inspections to assess preventive and emergency maintenance needs.

• Caulked windowsills, bathtubs, showers, and countertops to mitigate water damage risk.
• Operated hand and power tools for diverse repairs, prioritizing safety and efficiency.
• Replaced burned-out light bulbs and conducted basic electrical repairs effectively.
• Installed window treatments, doors, locksets, shelves, and fixtures efficiently.
• Repaired drywall holes using spackle or joint compound for seamless finishes.
• Resolved plumbing issues, including leaks and clogs in pipes and drains.
• Performed carpentry duties encompassing both rough and finish work.