Matthew Jost
Pevely,Missouri
Summary
Accomplished IT professional proficient in managing complex database systems and network configurations. Drove operational improvements that exceeded organizational objectives, enhancing service delivery and user training while fostering positive customer relationships across diverse locations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
President (Volunteer)
International radio control Helicopter Association (IRCHA)
08.2025 - Current
- Collaborated with global committee of enthusiasts to foster education, innovation, and camaraderie through events, resources, and advocacy.
- Shaped organization to support members, increase interest in hobby, grow membership, and coordinate largest annual radio control helicopter event worldwide.
- IRCHA is a premier organization dedicated to the advancement and enjoyment of radio-controlled (RC) helicopters, and serves as the Special Interest Group (SIG) for RC helicopters, officially recognized by the Academy of Model Aeronautics (AMA).
General Manager
Gary surdyke motorcycle, inc
Festus, MO
03.2019 - Current
- Hired, trained, and motivated dealership department managers to enhance team effectiveness.
- Led initiatives to shape employees' attitudes and build morale across the dealership.
- Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
- Reviews and approves compensation plans for all employees.
- Provides CEO with accurate weekly reports on the financial condition of the dealership.
- Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.
- Ensures all OEM goals are exceeded.
- Achieved top national customer service satisfaction ratings through focused service strategies.
Director of IT
Gary surdyke motorcycle, inc
Festus, MO
08.2007 - 03.2019
- Manage all aspects of stored data, including SQL Server, MS Access, and Paradox.
- Extension knowledge with WAN and LAN configurations, including IPSEC, PPTP, and MPLS.
- Advanced Network configuration including monthly intrusion testing.
- Managed all aspects of IT for multiple locations in the US, including the US Virgin Islands.
- Perform Microsoft Windows System Administrator, including server software upgrades.
- Managed all aspects of IT Support Staff including hiring, team building, and mentoring.
- Collaborated with stakeholders across locations to implement a unified platform.
- Documented all processes and created Videos for onboard system use training of new hires across all locations.
- Exchange System Administrator, with mobile integration.
- Project Manager for multiple large-scale applications.
- Advanced TCP/IP configuration and network design/setup.
- Extensive knowledge of wireless networks and wireless configuration.
- Active Directory System Administrator.
- Rolled out and upgraded over 200 workstations to Windows 11 in less than 30 days.
- Cultivated partnerships with 3rd party hardware and software vendors to enhance service delivery.
- Provided a single point of contact for the end user with 3rd party vendors.
- Provided training and support for migration from Office 2010 to Office 2016 and then to Office 2019.
- Established monitoring procedures for applications and network hardware with real time notifications.
- Established Disaster Recovery Plan, including monthly testing and monitoring.
- Created Help Desk Support Reporting/Tracking Application for the end user to report known issues.
- Managed and deployed all security patches for both servers and workstations.
- Microsoft IIS and Web configuration, including website setup and SSL administration.
- Advanced DNS management, including internal hosting of all DNS.
- Software patches rollout scheduling and documentation.
- Rolled out and supported ASP.NET, C#, and C++ applications.
- Established documentation for internal written applications.
- Oversee ecommerce sites, with annual sales greater than 10 million dollars.
- Intermediate level of knowledge of Unitrends Backup Administration.
- Developed and implemented a PCI compliance program with daily checklists for counter level associates.
- Supervised Development of mobile applications.
- Deployed/ Supported IOS and Android applications.
- Supervised and managed development of custom written CRM; software was packaged and resold to over 100 dealers and provided support to those dealers.
- Maintained and supported over 400 end users.
- Trained end users in the use of windows, and custom written applications.
- Instrumental in support for call center software, including building and maintaining the associated databases through a multi-tier application.
- Negotiated all IT related contracts, including system purchases, software purchases, and communication purchases.
- Developed a BYOD plan, including procedures for lost devices.
- Managed all aspects of online ecommerce sites, including web development.
- Grew online ecommerce to be the largest in the nation, including outperforming leading OEM websites.
- Responsible for setting annual IT budgets with multiple stakeholders.
- Extensive knowledge of SEO and SEM.
Parts Manager
Gary surdyke motorcycle, inc
Festus, MO
04.1997 - 08.2007
- Monitored sales activities to ensure satisfactory service and quality goods for customers.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Instructed staff on handling difficult sales situations to improve customer interactions.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or disciplining workers when appropriate.
- Delegated tasks to employees based on their skills.
- Enforced compliance with safety, health, and security regulations in the workplace.
- Plan budgets and authorize payments and merchandise returns.
- Reviewed inventory and sales records to prepare comprehensive reports for management and budgeting.
Education
Informational Technology
Western Governor’s UNIVERSITY
Virtual01-2016
Aero Space Engineering
Jefferson College
Hillsboro, MO05-1991
Skills
- Motorcycle industry leadership
- Advanced IT services
- Microsoft Systems
- Customer Relationship Management
- Databases
- VM Ware
- Hyper-V
- Project management
- Strategic Sales Management
- Operational management
Work Experience Volunteer
International Radio Control Helicopter Association (IRCHA), Virtual, President, 08/01/25, Present, IRCHA is a premier organization dedicated to the advancement and enjoyment of radio-controlled (RC) helicopters, and serves as the Special Interest Group (SIG) for RC helicopters, officially recognized by the Academy of Model Aeronautics (AMA)., In current role, work with global committee of enthusiasts, fostering education, innovation, and camaraderie through events, resources, and advocacy., Help shape the organization to support the current members, gain interest in the hobby, build the membership, and organize the largest annual radio control helicopter event in the world.
Certification
- A+ Certified
- CIW Web Foundations Associate Certification
- MITCNA Certified
Timeline
President (Volunteer)
International radio control Helicopter Association (IRCHA)
08.2025 - Current
General Manager
Gary surdyke motorcycle, inc
03.2019 - Current
Director of IT
Gary surdyke motorcycle, inc
08.2007 - 03.2019
Parts Manager
Gary surdyke motorcycle, inc
04.1997 - 08.2007
Informational Technology
Western Governor’s UNIVERSITY
Aero Space Engineering
Jefferson College