Matthew Justus
Daytona Beach,FL
Summary
Hardworking and reliable new graduate Chiropractic physician with strong ability in Musculoskeletal diagnosis, Soft tissue treatment and therapies, patient care, and chiropractic manipulation efficiency. Offering Structure and performance. I am highly organized, proactive and punctual with team-oriented mentality. I want not only what is best for our patient but what makes my place of work keep its great reputation and help build said reputation. Responsible and motivated student ready to apply education in the workplace. Offers excellent patient communication with understanding of medical necessity.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Tuck Chiropractic
Blacksburg, VA
01.2020 - 03.2021
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Educated patients about chiropractic care to help achieve health goals.
Customer Service Representative
Lowes Home Improvment
Christiansburg, VA
01.2016 - 12.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Cashier
Food City
Richlands, VA
12.2013 - 01.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
Port Orange, FL03.2024
Bachelor of Science - Health Sciences
Radford University
Radford, VA05.2021
Associate of Science - Therapy And Rehabilitation
Southwest Virginia Community College
Richlands, VA05.2017
Skills
- IASTM/ Graston Technique
- Flexion Distraction
- Activator Certified
- ART Proficient
- Passive and Active Therapy
- Electric Muscle Stimulation
- Stress Management Techniques
- Exercise Prescription
- Evidence-Based Practice
- Diagnostics Abilities
- X-Ray Interpretation
- First Aid/CPR
- Insurance Verification
- Medical Billing
- Patient Relations
- Medical Terminology Proficiency
- Patient Flow Management
- Charting
- Appointment Scheduling
- Microsoft Office
- Patient Records Management
- Patient Examinations
- Patient Assessment and Care
- Patient Care and Education
- Drop Table Use
References
References available upon request.
Timeline
Chiropractic Assistant
Tuck Chiropractic
01.2020 - 03.2021
Customer Service Representative
Lowes Home Improvment
01.2016 - 12.2020
Customer Service Cashier
Food City
12.2013 - 01.2016
Doctor of Chiropractic - Chiropractic
Palmer College of Chiropractic
Bachelor of Science - Health Sciences
Radford University
Associate of Science - Therapy And Rehabilitation
Southwest Virginia Community College
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