Matthew Keeler
Summary
Highly organized and detail-oriented professional with strong communication skills and a proven ability to drive sales and manage billing processes efficiently. Skilled in team development and time management. Proficient in utilizing Microsoft Office. Committed to delivering exceptional service, optimizing workflow, and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Cintas Corporation
01.2024 - Current
- Developed a broad client base to maximize sales opportunities.
- Built and managed a diverse sales portfolio to drive revenue growth.
- Consistently achieved or surpassed established sales goals.
- Strengthened customer relationships through prompt communication and exceptional service.
- Partnered with managers to provide customer insights
- Developed extensive knowledge of retail products and services to effectively meet customer needs and drive sales.
Assistant Manager
HERTZ
01.2022 - 12.2023
- Assist in the day-to-day management of rental operations, including customer service, fleet management, and sales
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervise and coach rental agents to deliver outstanding customer service and meet performance targets
- Address customer inquiries, concerns, and escalated issues in a timely and professional manner
- Assist in training new hires and conducting performance evaluations to identify areas for improvement and provide constructive feedback
Front Desk Representative
Courtyard by Marriott
12.2018 - 08.2021
- Welcome guests to the hotel, check them in, and review the hotel's amenities
- Maintained accurate records of guest accounts, room charges, and financial transactions to ensure compliance with hotel policies.
- Accurately answer guest's questions and connect guests with appropriate Marriott associates to assist with other services as needed
- Often answered customers billing inquiries and account issues, adjusting services like room service and upheld positive customer relationships while building a report with every guest
Skills
- Organizational Skills
- Attention to detail
- Communication skills
- Sales
- Billing
- Team development
- Time management
- Microsoft Office
Timeline
Customer Service Sales Representative
Cintas Corporation
01.2024 - Current
Assistant Manager
HERTZ
01.2022 - 12.2023
Front Desk Representative
Courtyard by Marriott
12.2018 - 08.2021
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