Sadie Keller
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Office Specialist 2
Oregon Department Of Human Services
2021.09 - Current
- Input data into spreadsheets and databases.
- Screened visitors and issued badges to maintain safety and security.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Interacted with customers by phone, email, or in-person to provide information and schedule appointments.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Submitted homecare worker payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Processed background checks for clients becoming new homecare workers and also for current homecare workers needing to renew their credentials.
Receptionist
Eagle Cap Wellness
2020.09 - 2021.09
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office staff and operational requirements with administrative tasks.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Receptionist/Installation Coordinator
Gagle's Enterprise
2019.06 - 2020.03
- Automated office operations, managed client correspondence and tracked records.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments for maintenance, service, plumbing, and install appointments and updated accounts to reflect balance changes.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Dispatch Coordinator
Aire Serv Heating & Air Conditioning Inc.
2017.06 - 2019.06
- Reviewed 4 technician routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Accurately and efficiently responded to over 15 daily requests.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Trained over 4 employees on accurate triaging and dispatching procedures while personally handling 20-60 daily calls.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Sales Associate
Coastal Farm & Ranch
2016.05 - 2017.06
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Educated customers on product and service offerings.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Used register system to ring up customer purchases, process payments and issue receipts.
Education
High School Diploma -
North Salem High School
Salem, OR06.2011
Skills
- Data analysis and reporting
- Team building
- Adjusting routes
- Monitoring field personnel
- Training new hires
- Schedule coordination
- Diagnostics knowledge
- Money handling
- Listening skills
- POS system operation
- Verbal/written communication
- Data Entry and 10-Key
Timeline
Office Specialist 2
Oregon Department Of Human Services
2021.09 - Current
Receptionist
Eagle Cap Wellness
2020.09 - 2021.09
Receptionist/Installation Coordinator
Gagle's Enterprise
2019.06 - 2020.03
Dispatch Coordinator
Aire Serv Heating & Air Conditioning Inc.
2017.06 - 2019.06
Sales Associate
Coastal Farm & Ranch
2016.05 - 2017.06
High School Diploma -
North Salem High School
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