Matthew Kelley
Socorro,NM
Overview
24
24
years of professional experience
Work History
Ride Share Driver
Self
10.2016 - 07.2017
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
Telemarketing Sales Representative
Universal Solutions Group
03.2016 - 12.2016
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Streamlined the lead generation process for better efficiency by maintaining an organized database of contact information and call records.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
- Qualified leads and set up customer appointments for outside sales team.
- Overcame objections using friendly, persuasive strategies.
- Called prospective customers in designated market area to qualify leads.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Overnight Stocker
Best Buy
06.2016 - 11.2016
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Commercial Cleaner
Gator Solutions
09.2015 - 02.2016
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Exceeded performance quotas by regularly exceeding the expected completion times for assigned tasks without compromising quality.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Increased client retention rate by fostering strong working relationships through reliable service delivery and professional demeanor.
- Assisted management in developing customized cleaning plans catering to unique client needs and preferences for enhanced customer satisfaction.
- Ensured compliance with environmental regulations by using eco-friendly products whenever possible during cleaning activities.
- Conducted regular inspections of team''s work quality to identify areas needing improvement or retraining opportunities for staff members.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Adhered to company policies for appearance, thoroughness, and facility security.
Cashier Team Lead
Circle K
05.2015 - 12.2015
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Developed strong relationships with repeat customers through friendly service interactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Alleviated customer service needs with policy-appropriate solutions.
Telemarketer
GSA Specialist
01.2014 - 08.2015
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- Qualified leads and set up customer appointments for outside sales team.
Laborer
Express Employment
06.2013 - 01.2014
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
Sandwich Artist
Clearwater Deli
02.2013 - 05.2013
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
Military Cook
Indiana National Guard
04.2003 - 07.2009
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Adjusted recipes based on ingredient availability or customer request.
- Suggested actionable improvements to streamline training procedures.
Deck Seaman
US Navy
04.1993 - 04.1997
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
- Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
- Maintained clean and organized workspaces to ensure a safe and efficient working environment for the crew.
- Contributed to successful navigation by supporting officers in plotting courses and monitoring vessel positions.
- Ensured timely completion of tasks by coordinating with fellow deckhands during various shipboard duties.
- Assisted with emergency drills and procedures, enhancing overall preparedness for potential incidents at sea.
- Supported smooth docking processes by handling lines, fenders, and anchors effectively during port arrivals and departures.
- Promoted a positive work atmosphere through collaboration, adaptability, and professionalism in all interactions with crew members.
- Developed strong knowledge of maritime regulations and adhered to them consistently for optimal safety and compliance onboard the vessel.
- Reduced accidents on deck by maintaining awareness of surroundings while performing tasks such as painting, chipping rust, or cleaning surfaces.
- Safeguarded vessel''s integrity through diligent inspections of hulls, decks, superstructures, and related equipment for damage or wear.
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Participated in training sessions to continually expand skill set and remain current on industry best practices for seamen professionals.
- Displayed proficiency in using various hand tools, power tools, winches, cranes, hoists to complete assigned tasks efficiently.
- Advanced personal growth within the maritime industry by seeking opportunities for professional development both onboard the vessel and externally through certifications or coursework.
- Performed lookout duties diligently during watches to ensure the safety of the vessel and crew by detecting hazards or obstacles in the ship's path.
- Supported firefighting efforts on board by regularly inspecting and maintaining fire safety equipment, including extinguishers, hoses, and hydrants.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Assisted with lifeboat operations during drills or emergencies, ensuring proper preparation for safe evacuation if necessary.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Performed deck maintenance and upkeep and reported abnormalities.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Chipped, painted and ground deck to maintain structural integrity.
- Inspected lifesaving and visual-signaling equipment for defects.
- Monitored ship entry and exit points to maintain stringent security measures.
- Rigged pilot ladder and lowered gangway to allow pilot to safely board ship.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Troubleshot and resolved mechanical problems with various systems and equipment.
- Moored vessels to wharfs with proper use of correct lines.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Operated specialized equipment, including winches, cranes and derricks during ship operations.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
- Operated and monitored propulsion and steering systems.
- Read output of various gauges or displays and documented information in engineering logs.
- Completed shipboard or shore patrols based on current needs, orders, or objectives.
Skills
- Passenger transportation
- Customer Engagement
- Vehicle Maintenance
- Punctuality
- Safe Driving
- Time Management
- Defensive Driving
- Customer Service
- Cleanliness
- Clean Driving Record
- Minor Vehicle Repairs
- Time, Mileage, and Fuel Tracking
- Tires and Brakes Inspections
- Valid Driver's License
Timeline
Ride Share Driver
Self
10.2016 - 07.2017
Overnight Stocker
Best Buy
06.2016 - 11.2016
Telemarketing Sales Representative
Universal Solutions Group
03.2016 - 12.2016
Commercial Cleaner
Gator Solutions
09.2015 - 02.2016
Cashier Team Lead
Circle K
05.2015 - 12.2015
Telemarketer
GSA Specialist
01.2014 - 08.2015
Laborer
Express Employment
06.2013 - 01.2014
Sandwich Artist
Clearwater Deli
02.2013 - 05.2013
Military Cook
Indiana National Guard
04.2003 - 07.2009
Deck Seaman
US Navy
04.1993 - 04.1997