Matthew Kellner
Odoo
Hamburg,NY
9
years of professional experience
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Business Systems Analyst
2 Years 1 Month- Trained business personnel in use of systems.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
- Assessed business requirements to create focused solutions.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
Catering Manager
5 Months- Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Monitored event based P&L to ensure costs were in line
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Premium Club's Manager
1 Year 9 Months- Develop training documents for staff to ensure success
- Coordinate staff of roughly 180 team members for events held at Highmark stadium
- Develop and adhere to monthly/yearly departmental budgets ($100,000 per month)
- Head of departmental monthly inventory to meet cost requirements
- Adhere to client's desires and exceed expectations
- Manage event based Profit and Loss to ensure requirements are met
- Host out of season events (Groundbreaking Event, Women's Day Foundation event...)
- Travel to multiple different sporting arenas/stadiums assisting management staff
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted with the transition to SIM 2 for the building
- Built out menu templates for the POS along with all new menu items
Assistant Concessions Manager
6 Months- Coordinate staff for events held at Highmark Stadium
- Organize department needs for staffing
- Ensure all Micros point of sale systems are properly working
- Prepare sales reports for the locations controller and senior management staff
- Verify licenses are up to date within the department.
Concessions Level Supervisor
3 Years- Oversee 4 concessions stands and 6 beverage garden locations on event day
- Assist with Micros point of sale system
- Includes training and handling of device issues
- Ensure all locations are adequately stocked for each event
- Communicate with colleagues to ensure proper staffing levels
- Address guest concerns/feedback throughout the event
- Count inventory to assist Concessions Manager with end of month counts.
Sales Associate - Lumber
1 Year 11 Months- Reliable essential employee during the height of the pandemic
- Used Microsoft Excel to verify and organize delivery sheets
- Worked with all departments to excel at meeting the customers needs.
Concessions Portable Attendant
1 Year 2 Months- Operated a concession portable location
- Verified opening/closing inventory counts
- Balanced sales to goods out of stock.
Education
Bachelors in Sports Industry Management
- Sports Management
Skills
Business Administration
Workforce Management
Financial Management
Marketing
Staff Development
Strategic Planning
Business Planning
Budgeting understanding
Oracle
Micros Simphony2
Appetize
Microsoft Office
Staff leadership
Requirements gathering
Cross-functional collaboration
Workflow Analysis
Honors And Awards
- 3 year college athlete
- Marine Corps Leadership award for baseball in 2017
- Team captain of High School baseball team (2016 - 2017)
- Team captain of College baseball team (2020 - 2021)
Community Service
Upper Deck Baseball, Volunteer Assistant Coach, 2016, 2018
Timeline
Business Systems Analyst
Odoo
09.2024 - Current
Catering Manager
Delaware North
04.2024 - 09.2024
Premium Club's Manager
Delaware North - Highmark Stadium
07.2022 - 04.2024
Assistant Concessions Manager
Delaware North - Highmark Stadium
01.2022 - 07.2022
Sales Associate - Lumber
Lowe's
07.2020 - 06.2022
Concessions Level Supervisor
Delaware North - Highmark Stadium
01.2019 - 01.2022
Concessions Portable Attendant
Delaware North - Highmark Stadium
11.2017 - 01.2019
Hilbert College
Bachelors in Sports Industry Management
SUNY Fredonia
from Sports Management