Summary
Work History
Skills
Education
Timeline
Generic

Matthew Kellogg

Cartersville,GA

Summary

Dynamic retail professional with extensive experience at O'Reilly's Auto Parts, excelling in customer service and relationship building. Proven ability to enhance store performance through effective inventory management and visual merchandising. Skilled in cash handling and problem-solving, consistently delivering exceptional shopping experiences and fostering customer loyalty.

Work History

Retail Sales Associate

Advanced Auto Parts
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Retail Assistant Manager

O'Reilly's Auto Parts
2018 - 2024
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Relationship building
  • Cash register operation
  • Stocking and receiving

Education

Ged

Gulf Coast State College
Panama City, FL
05.2006

Timeline

Retail Sales Associate

Advanced Auto Parts

Retail Assistant Manager

O'Reilly's Auto Parts
2018 - 2024

Ged

Gulf Coast State College
Matthew Kellogg