Matthew Kendall
Summary
Personable Head Bartender with 6 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bartender Trainer
Moxies
02.2023 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Server and Bartender
Duffy's Sports Bar And Grill
06.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Carpet Cleaning Technician
Stanley Steemer's
05.2021 - 06.2022
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to [Number] pounds to prepare homes for cleaning.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Inspected cleaning sites to provide cost estimates to customers.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
Call Center Manager
Tightseal Exteriors And Bath
09.2020 - 05.2021
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
Server Shift Leader
Marcus Majestic Cinema
10.2015 - 05.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
Certification - Kinesiology
ISSA - International Sorts Science Association
N/A05.2018
High School Diploma -
Brookfield Central Highschool
Brookfield, WI03.2018
Skills
- Retail Sales Customer Service
- Customer Satisfaction
- Production Preparation
- Customer Service Standards
- Maintaining Clean Work Areas
- Glassware Polishing
- Customer Service Best Practices
- Cost Efficiency
- Product Recommendations
- High-Volume Environments
- Brand Marketing
- Menu Memorization
- Effective Customer Service
Fitness
I do some Personal Training in my free time, just as a way to keep myself knowledgeable and keep myself healthy as well!
Timeline
Bartender Trainer
Moxies
02.2023 - Current
Server and Bartender
Duffy's Sports Bar And Grill
06.2022 - 02.2023
Lead Carpet Cleaning Technician
Stanley Steemer's
05.2021 - 06.2022
Call Center Manager
Tightseal Exteriors And Bath
09.2020 - 05.2021
Server Shift Leader
Marcus Majestic Cinema
10.2015 - 05.2020
Certification - Kinesiology
ISSA - International Sorts Science Association
High School Diploma -
Brookfield Central Highschool