Matthew Kennedy
Oxnard,CA
Overview
13
13
years of professional experience
Work History
District Operations Manager
Nike
09.2022 - 07.2023
- Oversaw operations for Nike stores spanning three high focus districts (totaling $170M+ sales volume).
- Effectively collaborated and consulted cross functionally with senior leaders and business partners in functions including HR, Operations, and Talent Development to bring together competing priorities and drive results.
- Spearheaded district-level recruitment initiatives, providing clear guidance to store leaders on staffing targets, leveraging tools and resources to enhance applicant attraction strategies for leadership and store associate roles.
- Successfully managed administration and analysis of Nike's annual employee engagement survey for eleven district stores. Developed actionable strategies that notably improved consistency in engagement and morale across stores.
- Analyzed weekly district customer service and financial reports. Led conference calls for store managers to foster a deeper understanding of trends and areas of improvement such as sales to traffic ratios, protecting profit margins, etc.
- Developed and led comprehensive training programs for 100+ store leaders. Trainings encompassed employee scheduling, payroll management, hiring/onboarding and planning/forecasting, amongst other initiatives.
- Facilitated streamlined full-store audits focused on HR, Operations, customer service, and adherence to company best practices. Highlighted development opportunities and created targeted and time-bound action plans for store leadership designed to drive consistency across district.
- Created scalable system for store-to-store product transfers impacting inventory optimization and protecting profit margin.
- Led and facilitated multiple high level store visits from VP/GM of North America and Senior Director of Marketplace Operations.
Assistant Store Director
Nike
09.2017 - 07.2023
- Managed opening of first-of-its-kind Nike Store concept.
- Motivated, coached, and strengthened store management staff as team leaders and business owners. Managed performance through feedback, use of individual development plans, reward recognition programs, and succession planning.
- Led full-cycle recruiting and onboarding for store talent. Oversaw attraction strategies, conducted interviews for all levels, and managed the hiring process for over 150+ top-tier candidates.
- Guided implementation of consumer feedback platforms such as Medallia and InMoment to adapt to consumer insights, optimizing store service culture.
- Influenced allocators, planners, and other cross functional teams using data-driven approach to adjust pricing strategies leading to 64% lift in unit velocity.
- Consistently surpassed sales, service, and customer satisfaction goals while adhering to all organizational policies and procedures.
- Created deeper consumer brand interaction through development of special product launches to generate additional sales and traffic.
- Successfully functioned as Interim Store Director multiple times.
Product Life Cycle Manager
Nike
08.2012 - 08.2017
- Managed front of house apparel and accessories operations of $33M store. Drove $18M in revenue and 52% of stores unit sales.
- Led training and development of 180+ employees through creation and facilitation of onboarding programs.
Event Team Lead - US Open of Tennis
Nike
08.2010 - 09.2013
Education
Bachelor of Science - Business
California State University - Channel Islands
Camarillo, CA05.2011
Skills
- Medallia
- InMoment
- SAP
- Tableau
- Taleo
- HireVue
- SuccessFactors
- WFM/Kronos
- Microsoft Office Suite
- Microsoft Excel
Timeline
District Operations Manager
Nike
09.2022 - 07.2023
Assistant Store Director
Nike
09.2017 - 07.2023
Product Life Cycle Manager
Nike
08.2012 - 08.2017
Event Team Lead - US Open of Tennis
Nike
08.2010 - 09.2013
Bachelor of Science - Business
California State University - Channel Islands
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