Matthew Kenny
Wappingers Falls,NY
Summary
Adept at fostering positive environments and streamlining operations, I boosted efficiency at LAZ Parking through innovative work order management. With a knack for customer service and staff training, my approach not only enhances team dynamics but also ensures compliance as well as elevating guest satisfaction and operational smoothness.
Overview
2
2
years of professional experience
Work History
Part-time Bartender
The Villa Borghese
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintenance Supervisor
LAZ Parking
08.2023 - Current
- Streamlined work order processes for increased efficiency.
- Supervised & fostered a positive work environment that led to employee morale, while consistently meeting performance expectations.
- Utilized proper tools and materials to adhere to safety
- Excellent communication skills & courtesy
- Handled all scheduling including organizational skills, attention to detail and computer software familiarity
Bartender / Shift Supervisor
Hook N Reel
06.2022 - 08.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork & encouragement.
- Performed opening and closing duties; setting up for incoming shift.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks & money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
NYS Regents Diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY1992
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear & effective communicator, demonstrating patience and tolerance
- Engaging personality
- Excellent organizational skills
- Complex Problem-Solving
- Handling Difficult Customer
- Service-oriented mindset
- Professional Appearance
- Staff Management & trainin
- Honest and Dependable
- Teamwork and Professionalism
- Customer, Hospitality and Guest Service
- Interpersonal Communication
Languages
American Sign Language
Professional Working
Timeline
Part-time Bartender
The Villa Borghese
06.2024 - Current
Maintenance Supervisor
LAZ Parking
08.2023 - Current
Bartender / Shift Supervisor
Hook N Reel
06.2022 - 08.2023
NYS Regents Diploma -
Roy C Ketcham Senior High School
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