Matthew Kepp
Harrisburg,PA
Summary
. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
9
9
years of professional experience
Work History
OS&D Clerk
Old Dominion Freight
01.2024 - 10.2024
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Operations Specialist
Pilot Freight Services
08.2021 - 03.2023
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Developed reports detailing operational performance, trends, costs, productivity.
- Performed root cause analysis on identified problems to determine appropriate corrective action.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Inspected cargo for damage or defects.
- Operated forklifts to move cargo around the dock area.
Forklift Loader Operator
Fedex Logistics
11.2020 - 02.2021
- Operated forklift to unload and transport product from trucks or containers.
- Positioned lifting devices under, over, or around loaded pallets, skids, boxes and other materials.
- Received incoming material into warehouse inventory system.
- Lifted heavy objects by hand or with forklift as needed.
Appointment Scheduler
West Shore Home
02.2020 - 09.2020
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
Benefits Coordinator
Aetna, a CVS Health
10.2018 - 02.2020
- Conducted employee orientations to explain benefits programs.
- Assisted employees with enrollment in health and welfare plans.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Customer Service Representative
Highmark Blue Cross Blue Shield
11.2017 - 10.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Host
Cork and Fork
10.2016 - 02.2017
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
Returns Associate
Home Depot
11.2015 - 10.2016
- Verified that all returned items were in original condition and included proper packaging and accessories.
- Processed customer returns and exchanges in accordance with store policy.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
- Monitored stock levels of commonly returned items and placed orders as necessary.
- Inspected returned items for damage before restocking them onto shelves or into inventory storage areas.
Education
High School Diploma -
Dauphin County Techinical School
07.2008
Skills
- Cross-Functional Communication
- Materials Estimation
- Human Relations
- Case Management
- Financial Administration
- Quality Assurance
- Logistics Coordination
- Customer Relations
- Production
- Human Resources
- Transportation Management
- Claims Processing
- Logistics knowledge
Timeline
OS&D Clerk
Old Dominion Freight
01.2024 - 10.2024
Operations Specialist
Pilot Freight Services
08.2021 - 03.2023
Forklift Loader Operator
Fedex Logistics
11.2020 - 02.2021
Appointment Scheduler
West Shore Home
02.2020 - 09.2020
Benefits Coordinator
Aetna, a CVS Health
10.2018 - 02.2020
Customer Service Representative
Highmark Blue Cross Blue Shield
11.2017 - 10.2018
Host
Cork and Fork
10.2016 - 02.2017
Returns Associate
Home Depot
11.2015 - 10.2016
High School Diploma -
Dauphin County Techinical School
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