Matthew Kerns
Alliance,OH
Summary
Proven team collaborator and adept problem-solver, I excelled at Big Lots Inc., enhancing inventory accuracy and customer satisfaction. Leveraging organizational skills and a friendly attitude, I effectively adapted to fast-paced environments, significantly contributing to team efficiency and operational improvements.
Overview
19
19
years of professional experience
Work History
Freight Processing Lead
Big Lots Inc.
02.2017 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Stocker
Big Lots Inc.
06.2008 - 02.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
Stocker
Quaker City I.G.A. Foodliner
08.2006 - 08.2008
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
Associate of Arts - Video Production
Stark State College of Technology
North Canton05-2010
High School Diploma -
Sebring McKinley High School
Sebring, OH05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
Timeline
Freight Processing Lead
Big Lots Inc.
02.2017 - 03.2025
Stocker
Big Lots Inc.
06.2008 - 02.2017
Stocker
Quaker City I.G.A. Foodliner
08.2006 - 08.2008
Associate of Arts - Video Production
Stark State College of Technology
High School Diploma -
Sebring McKinley High School
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