Matthew Kersey
Lexington,KY
Summary
Highly motivated and experienced General Manager looking to join your team. I have been responsible for overseeing the day-to-day operations, managing a team of employees, and ensuring the company's growth and success. Professional manager with experience in overseeing travel center operations. Skilled in team leadership, problem-solving, and customer satisfaction. Strong focus on collaboration and achieving business goals, adaptable to changing conditions. Proven track record in staff development, inventory management, and financial oversight.
Overview
14
14
years of professional experience
Work History
Travel Center General Manager
Pilot Flying J
Georgetown, KY
09.2024 - Current
- Oversee high-volume retail facilities.
- Generate and execute travel center and restaurant business plans.
- Achieve established standards, sales, and profit objectives.
- Ensure customer expectations are met.
- Conduct meetings with subordinate employees.
- Maintain effective vendor relationships.
- Build, coach, manage, and develop teams.
- Drive sales.
- Manage team members.
- Track inventory.
- Provide customer service.
- Perform P&L analysis.
General Manager
Cru Wine Bar
Lexington, KY
08.2021 - 09.2024
- Responsible for the overall success of the restaurant, ensuring it is clean, staffed, open for business, and operates to high operational and financial standards.
- Managing staff, training, retaining, and creating schedules.
- Also handling customer service, resolving issues, and managing inventory.
- Developing and updating menus, potentially in collaboration with the chef.
- Maintaining high standards of food quality, cleanliness, and overall restaurant presentation.
General Manager/Operating Partner
Busters Liquor Store
Lexington, KY
02.2019 - 07.2021
- Build relationships with the community to improve customer experience and loyalty.
- Create a sales-focused environment and develop team members to help achieve sales goals.
- Maintain store inventory, order products, and manage vendor relationships.
- Oversee merchandising execution and ensure products are displayed attractively.
- Interview, hire, and train staff to meet the store's needs.
- Design wine education programs to train staff and educate customers.
- Provide a friendly environment and assist customers with questions.
General Manager
Buffalo Wild Wings
Huntington, WV
02.2012 - 01.2019
- Led team of 50+ staff, improving customer satisfaction and increasing sales by over 20%.
- Implemented training programs, boosting staff performance and retention.
- Resolved customer complaints swiftly, maintaining a high level of service quality.
- Developed marketing strategies, driving significant growth in customer base and revenue.
- Ensure the restaurant is profitable, including analyzing P&L statements.
- Ensure compliance with safety, health, and labor laws, as well as company policies.
Education
High school diploma or GED - undefined
Business - undefined
Skills
- Supervising experience
- Merchandising
- Team management
- Inventory control
- Cash register
- Management
- Communication skills
- Customer service
- Sales management
- Leadership
- Sales
- Retail management
- POS
- Cash handling
- Retail sales
- Store management
Timeline
Travel Center General Manager - Pilot Flying J
09.2024 - Current
General Manager - Cru Wine Bar
08.2021 - 09.2024
General Manager/Operating Partner - Busters Liquor Store
02.2019 - 07.2021
General Manager - Buffalo Wild Wings
02.2012 - 01.2019
Faith Christian School - High school diploma or GED,
University of the Cumberlands - Business,