Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Kersten

Oldsmar

Summary

While in the Army I learned work ethic, how to work as a team, and what you can accomplish with that team when everyone has the same goal. I took that knowledge with me to Advanced Control Panels and it helped work well with new coworkers while also learning and becoming proficient in a lot of new things. Because of this I was tasked with training a couple of new coworkers to help them become proficient as well. Moving down to Florida I became a groundsmen for a tree crew until I got my current job at B&I Contractors. I started as an apprentice doing retrofit installs for commercial buildings and learning everyday. I attended RACCA and graduated at the top of my class after 4 years. I took this knowledge and moved to a service tech position where I try to be as efficient and productive as possible to help the customer meet their needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Technician

B&I Contractors
05.2023 - Current
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to proper operation
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Apprentice

B&I Contractors
07.2019 - 05.2023
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Attended RACCA apprenticeship program to further my knowledge
  • Take out existing equipment in facilities and install new equipment
  • Helped to make sure all jobs were do to high standard and were completed on time

Groundsman Helper

Baycut Inc
02.2019 - 07.2019
  • Help the tree cutters get setup and make sure they were being safe while in and/or around a tree
  • Pick up and discard all trimmings and or sections of the trees
  • Direct traffic in a safe manner around company vehicles when necessary


Apprentice

Advanced Control Panels
02.2018 - 02.2019
  • Outfit, transport, and land fiberglass buildings with monitoring equipment on natural gas sites
  • Install monitoring equipment on natural gas sites and pipes
  • Run underground conduit and pull wire to buildings on site for communication wiring
  • Bend and run conduit in buildings on site for lighting and for monitoring equipment
  • Helped to train new employees both in our shop and on natural gas sites on power tools, conduit benders, and overall knowledge to help maintain productivity

Infantry

United States Army
08.2014 - 12.2017
  • Maintained excellent weapons knowledge and coordinated infantry operation of rifles, machine guns, and various military equipment
  • Deployment to Afghanistan (June 2016- February 2017)
  • Army Achievement Medal
  • Army Good Conduct Medal
  • Combat Infantryman Badge

Education

High School Diploma -

Valparaiso High School
Valparaiso, IN
06-2014

Skills

  • Teamwork and collaboration
  • Time management
  • Safety awareness
  • Work site organization
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Punctual and reliable
  • Problem and issue resolution
  • OSHA requirements

Certification

  • EPA Section 608 Technician Certification- Environmental Protection Agency.
  • Heat Pump Service
  • Electrical and A/C Technology
  • OSHA 30
  • Lockout/Tagout

Timeline

Service Technician

B&I Contractors
05.2023 - Current

Apprentice

B&I Contractors
07.2019 - 05.2023

Groundsman Helper

Baycut Inc
02.2019 - 07.2019

Apprentice

Advanced Control Panels
02.2018 - 02.2019

Infantry

United States Army
08.2014 - 12.2017

High School Diploma -

Valparaiso High School

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Matthew Kersten